Intensive Case Manger

Job Description

Job Description

Intensive Case Manager:

ORGANIZATIONAL DESCRIPTION: Affordable Living for the Aging (ALA) is nonprofit organization was established in 1978 to eradicate senior homelessness and early institutionalization by providing low-income and homeless seniors with affordable housing options and ancillary services. Currently, ALA manages affordable housing throughout Los Angeles, providing housing and supportive services at three different building locations in the City of Los Angeles.

JOB DESCRIPTION:  ALA is seeking a proactive individual with experience to provide intensive case managing services to formerly homeless I chronical homeless individuals. This position requires to provide services to a caseload of up to (20) individuals living in the MHSA units.

Tenants living in permanent supportive housing have mental health and substance abuse diagnoses as well as personal care needs related to declining health. The goal of the Intensive Case Management Services (ICMS) Program is to provide intensive case management which allows individuals with a mental health diagnosis to maintain the highest degree of independence, mental and physical health, and emotional well-being.

This position will deliver case management services to assist older adults in achieving the highest degree of independence and mental, physical, and emotional well-being.  Permanent supportive housing provides services with a whatever it takes for as Jong as it takes attitude. Participation in services is voluntary; however, staff are responsible for finding ways to engage the most service-resistant tenants.

Responsibilities:

•   The case manager responsibilities include an evaluation of the clients' mental health status, history of substance abuse, dual diagnosis, medical, psychosocial, environmental, legal, financial, education, strengths and needs, and resources.

•   Development of a care plan tailor to each individual's needs. Updates to the care plan are conducted every three months and include the development of new goals, progress, and any changes to goa ls, steps or target dates.

•   Ensure linkage to accessing health, mental health and substance use disorder services as needed.

•   Assisting clients with maintaining medication and treatment regimens, including accompanying clients to appointments with health, mental health, substance abuse, and other care providers.

•   Assisting clients with obtaining income including (SSI,SSDI, GR, etc.), and establishing benefits (e.g. Medi-Cal, Medicare Covered California, etc.).

•   Helping clients to locate and securing employment, volunteer, or education opportunities: Encourage tenant involvement in community activities.

•   Assisting clients with gaining, restoring, improving and maintaining the daily independent living, social/leisure, and personal hygiene skills.

•   Assisting clients with budgeting and money management, overcoming bad credit, no credit, eviction histories; and arranging for representative payees for those that need money management.

•   Educating clients on tenants' rights and responsibilities including, when and how to report maintenance problems or disclosure of financial, problems; the importance of complying with the lease the agreement, program policies, and house rules; importance of paying rent appropriately.

•   Educating clients on the appropriate use of crisis intervention services versus 911 emergency calls.

•   Provide eviction prevention counseling, advocacy, and intervention to develop and implement strategies to facilitate the early identification of issues that may place clients at risk of losing their housing.

•   Organizing onsite recreational and social programs and encouraging tenant participation.

•   Produce a monthly activities calendar to provide social, recreational and leadership opportunities for tenants

•   Maintain an updated listing of community resources for use by tenants

•   Assist with production and collection of annual tenant satisfaction surveys

•   Maintain documentation standards as set forth by the program contract including maintaining compliance with HIPAA policies and practices

•   Educate property management and building security staff about procedures for responding to tenant emergencies and crisis situations

•   Participate in semi-monthly meetings with onsite property management to discuss issues impacting the building community and individual tenants

Job Requirements:

A bachelor's or a master's degree in social work or Mental Health related field is preferred. At least one year of experience with the homeless population. Or a minimum of two years of experience providing direct mental health or intensive case management services to homeless I chronically homeless individuals.

Experience working with clients with mental illness, chronic health issues, and substance use disorders.

Expertise in the following areas: chronically homeless individuals, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.

CHAMP experience preferred.
Proficient knowledge of managed care organizations, Medicare, and Medi-Cal Excellent interpersonal skills and sensitivity to working with culturally diverse populations

Well-organized and able to comply with documentation and reporting requirements Ability to maintain professional boundaries with clients and effectively manage time.

ALA Hiring Requirements include:

 • Employment Eligibility Verification
• Reliable transportation
• Successful completion of background screening.
• COVID-19 Vaccination or Valid Exemption
• Must have a Valid CA Driver's License
• Must provide proof of insurance coverage

Proof of Degree Certificates and/or license certification 
Experience verification