Service Technician

Job Description

Job Description

Service Department - Service Technician

Reports to: Service Manager

Direct Reports: None

General Requirements:

• Must continually be able to lift and handle heavy loads up to 70 lbs.
• Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and trouble shooting equipment

Target Responsibilities:

• Repair and maintain trailers, parts, and components
• Responsibilities include:
• • Diagnosing trailer issues, maintaining shop area cleanliness, and collecting and disposing of trash
• Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the trailer in question
• Continually seek both technical and product training when available
• Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
• Treat management and other employees with respect and contribute to building a positive team spirit
• Follow instructions and promptly respond to management direction
• Work with integrity, always upholding company values
• Perform related responsibilities/accountabilities as required or directed

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each technician to meet his/her daily and weekly goals
• Work to develop a sense of “team” in the service department and across other departments
• Diagnose and repair trailers and related mechanical or structural parts
• Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis
• Maintain an orderly and clean work area; Assist in keeping the entire shop clean and orderly
• Collect and dispose of trash
• Establish and maintain a positive working relationship with employees, vendors, and customers
• Respond promptly to customer needs and manage difficult customer situations
• Completely fill out and turn in all work orders

Weekly Duties and Responsibilities:

• Study and review all relevant product repair updates
• Inspect, clean, and maintain all equipment used
• Report to the shop supervisor any hazards or faulty equipment
• Meet with the Service Manager to discuss the weekly repair trends, comebacks, and service problems

Monthly and Quarterly Duties and Responsibilities:

• Meet with the Service Manager to discuss and review individual performance

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