Logistics Coordinator

Logistics Coordinator

Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. Day & Nite is hiring Logistics Coordinators to support our Logistics department. As a Logistics Coordinator, you will be at the heart of our operationscombining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery. This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We're seeking someone who can bring energy, professionalism, and precision to every interactionboth internally and externally.

Duties and Responsibilities:

• Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.
• Coordinate and dispatch field technicians efficiently across a broad geographic region (Eastern Seaboard to West Coast).
• Leverage company's proprietary DBAnalytical system and third-party portals for service scheduling, job tracking, and performance reporting.
• Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.
• Maintain up-to-date and accurate records of service calls, technician availability, and work orders.
• Monitor real-time technician activities and provide ongoing support to optimize service delivery.
• Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.
• Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.

Qualifications:

• Customer Service Oriented Demonstrates patience, empathy, and problem-solving skills in customer interactions.
• Excellent Phone Communication Comfortable handling high-volume calls with a clear, professional tone.
• Organizational Skills Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.
• Team Player Collaborative mindset, capable of building positive working relationships across departments.
• Tech-Savvy Experience with business software systems (e.g., DBAnalytical, CRM platforms) and confident navigating new technologies.
• Experience in Third-Party Portals Previous experience working with customer/vendor service portals is highly preferred.
• Flexible and Adaptable Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.
• Must-Haves:
• Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role.
• Familiarity with multi-division service-based operations is a plus.
• Strong command of English, both verbal and written.
• Proficient in Microsoft Office Suite and general computer navigation.

Benefits:

• Hourly rate based on experience and company growth potential
• Training & Development Programs
• Health insurance with generous company contribution
• Company paid life insurance
• Dental, Vision, and 401K plan
• Vacation and sick paid time off
• Paid holidays
• Salary: $23.00 - $25.00 per hour