Regional Field Service Manager

Job Description

Job Description

Regional Field Service Manager – Reno Nevada

Full-Time

Looking for a career that makes a difference in people’s lives every day? Then join the StarTouch team as we connect our communities to the internet and extend coverage. Join our team on our mission to create jobs and improve the quality of life in the Northwest USA. 

The Regional Field Service Manager will work directly with the Senior Manager of Network Field Operations to ensure StarTouch network deployment and repairs are carried out in a safe, timely, and orderly fashion.  The Regional Field Service Manager will work with Field Service Technicians to carry out the scope of work outlined.

Primary Job Responsibilities

1) Direct or participate in all work on towers, looking after all aspects of work, ensuring that quality installation has been performed, including cable management, rigging, hoisting, landing, grounding, fastening, load-hopping, etc.

2) Perform service set-ups/take-downs-maintenance of StarTouch microwave services to StarTouch customers

3) Perform cabling projects and networking duties at terminal facilities or other job locations

4) Comply, and direct others to comply, with company standards, policies, safety protocols and best-practice industry standards

5) As directed, perform on-site supervision of all assigned construction activities defined in the scope-of-work

6) Assist in lining out jobs, in detail, with the Field Service Techs, selecting a “project lead” for each projects

7) Complete daily per-site field reports and collect daily per-site Job Safety Analysis (JSA)

8) Review all on-site closeout documentation for accuracy, completeness and timeliness: submit and upload documentation as required.             

-Other miscellaneous job-related tasks from time to time.

Essential job functions and requirements

-Ability to lift/carry approx. 70 pounds (tool boxes, ladders, antennas, cabling, etc.

-Ability to perform wireless equipment installations on rooftops, towers, poles, etc.

-Ability and comfort level to climb communication towers without fear or hesitation (100-400 ft)

-Physical ability to assist co-workers down from tower structure as required by OSHA

-Availability to travel for overnight trips as needed

-Comfortable and willing to work in inclement weather (snow, rain, heat, high wind, etc.)

-Demonstrated proficiency in drone operation, PC and laptop computers and company software programs

-Demonstrated ability to program and test microwave radios, routers and equipment

-Demonstrated skills and ability to perform cabling projects as needed (Cat5, direct burial, etc.)

-Successfully complete assigned training workshops, online and/or in person

-Complete series of management training webinars for supervisors provided by the HR Department

-Ability to speak, read and write in English and communicate clearly and effectively with staff, customers and vendors

-Demonstrate the ability to manage a crew of 4-8 through time management, organization, communication and follow up

-Osha 30 certification, OSHA certified for tower climbing

-First aid certified

-Bucket truck/lift certification

-Valid drivers license with annual abstract report verifying insurable driving record

-Available to work from 7:30 a.m. to 4:p.m. and often longer, as needed Monday-Friday with occasional overnight stays.  Emergency after-hours work may be required.

-Ability to continually pass random drug screens, initial background check, and ongoing customer –required background checks

COMPENSATION & BENEFITS:

• Competitive employee compensation with growth opportunities
• Medical insurance 
• Company paid Vision and dental benefits
• $100,000 company paid life insurance coverage which can be increased by employee contributions
• 401K basic retirement plan w/matching contribution plan
• 10 paid holidays - New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.
• Seventeen (17) PTO days per year.  Twenty two days (22) after four (4) years of employment.
• Logoed work wear (you must provide your own ceramic-toed/shanked boots)
• Meal reimbursement schedule for out-of-region work
• Company-paid training and ongoing certifications
• Opportunities for advancement and specialty assignments
• Hourly rate of pay is dependent upon industry experience and certifications

Offers of employment are subject to acceptable background screening, reference checks, drug testing, acceptable/insurable driving record, and valid driver’s license. 

StarTouch participates in E-Verify and is an equal opportunity employer.