Customer Service Agent

Job Description

Job Description

SUMMARY:

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

PRIMARY RESPONSIBILITIES:

• Check in passengers and baggage using Cape Air’s reservation system

• Make passenger reservations and rebook flights

• Make boarding announcements

• Provide extra assistance to passengers with special needs

• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station

• Share information with pilots/ramp/operations using radio communications

• Organize ticket and cash reports

• Handle delayed or missing baggage and process claims

• Assure compliance with FAA and airport security procedures

• Additional duties as assigned

QUALIFICATIONS:

• Airline work experience preferred

• Airline reservation system experience preferred

• Must be at least 18 years old

• Must hold a high school diploma or equivalent

• Must have valid US drivers license

• Must be able to lift up to 70 lbs.

• Basic computer skills required

• Excellent communication and excellent customer service skills required

• Ability to interact effectively with others

• Ability to work independently and adapt to changing work priorities

• Ability to communicate effectively, orally and in writing

• Flexibility of schedule is a must

• This position will often require working nights, weekends and holidays

• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit