Vice President, Production Services Application Support

In this role, you’ll make an impact in the following ways: 

• Lead day-to-day production services support for applications within the Fund and Investor Solutions platform.
• Ensure high availability, performance, and operational stability of production systems.
• Manage and coordinate major incident response, service restoration, escalation handling, and stakeholder communications.
• Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
• Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
• Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
• Oversee production readiness, change implementation, release support, and operational governance.
• Identify automation opportunities to reduce manual effort and improve service efficiency.
• Track service metrics, incident trends, platform health indicators, and operational risk items.
• Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance.
• Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.

 

 

To be successful in this role, we’re seeking the following:

 

• Strong experience supporting  enterprise production applications in a high-availability environment.
• Deep understanding of  incident management ,  problem management ,  change management , and  production governance .
• Hands-on knowledge of  application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
• Experience with  Unix/Linux environments and strong scripting skills in  Shell, Python, or Perl for automation and diagnostics.
• Strong knowledge of  SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
• Familiarity with  middleware and integration technologies , including APIs, messaging systems, and batch processing frameworks.
• Experience supporting distributed systems in  cloud and hybrid environments , including infrastructure, networking, and platform dependencies.
• Understanding of  release management ,  DevOps practices , CI/CD pipelines, and environment controls.
• Working knowledge of  ITIL-based service management processes .
• Strong troubleshooting skills across application, infrastructure, database, and network layers.
• Experience with  scheduling tools ,  job monitoring , and operational workflows in complex enterprise ecosystems.
• Knowledge of resilience practices including  high availability ,  disaster recovery ,  capacity planning , and  performance tuning .

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.