Senior Product Manager, AI Trust & Safety

Job Description

Job Description

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The Senior Product Manager for AI Trust & Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health's products are safe and trustworthy. You will shape the definition of 'safe and effective' AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our San Francisco office (44 Montgomery), with 2-3 days per week in-office required.

What you'll do:

• Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.
• Define a strategy to leverage data to improve performance of AI systems
• Shape and evangelize the standards for what "safe and effective AI" means in Spring Health's context
• Define operational approval gates for AI features before they're deployed in production
• Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust

What success looks like:

• Establish and operationalize robust evaluation protocols for AI-driven features.
• Achieve measurable improvement in AI interaction safety and reliability metrics.
• Drive cross-functional operational alignment on trustworthy AI standards across Legal, Clinical, and ML teams.
• Advance Spring Health's market leadership on AI safety in mental healthcare

What you'll bring:

• 4+ years of product management experience, with a focus on ML/AI systems
• Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation
• Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams
• Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.

Nice to have:

• Prior experience in a data science role
• Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring
• Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)

The target base salary range for this position is $165,000 - $202,500 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: -policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.