Workforce Management Lead - Labor Optimization

Workforce Management Program Manager

Do your best work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up we invest in you so you can find your inspiration.

Your impact The primary purpose of this role is to manage the day-to-day operations of Lowe's workforce management programs. This includes all aspects of financial planning for a multi-billion dollar expense, creating a store organizational design to deliver on strategic efforts, and managing WFM software applications to ensure stores are staffed to provide great customer experiences across 1,700+ stores. The successful candidate will be a creative thinker with a strong bias toward action and the ability to collaborate cross functionally. This role requires a self-starter with strong analytical and problem-solving skills.

• Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions.
• Delivers informed insights to key stakeholders on higher-impact, higher-visibility projects. Role will prepare presentation materials for executive leadership, identifying actionable insights and recommendations.
• Facilitates the implementation of strategic workforce management programs, leading cross-functional project teams to drive work to completion. Delivers project solutions to ensure that scheduling, employee self-service, timekeeping, absenteeism, workforce analytics, and labor scheduling are optimized to meet Lowe's long-term goals.
• Serves as a thought leader in terms of workforce management subject-matter expertise at Lowe's, incorporating industry trends to shape the organization's needs and capabilities of tomorrow.
• Works autonomously to navigate the organization with little guidance to represent evolving workforce management needs, staffing capabilities, and roadmap initiatives. Collaborates cross-functionally in regards to financial planning and/or technology solutions to provide insight into the best utilization of business resources.
• Accountable for major projects involving store organizational design, scalability of key positions, labor optimization tests, and business case validation for productivity initiatives.
• Oversees in-depth analysis on labor allocation, including use of complex statistical models, engineered labor standards, and field operations input to develop recommendations for executive leadership.
• Liaison for Staffing department, IT, and WFM software vendors. Role is empowered to navigate through the organization and leverage their experience to drive workforce management technology advancements.
• Manages, tracks and determines root causes related to technical issues. Leverages strong analytical abilities to identify areas of opportunity and quickly move to solution design and deployment. Seen as the "go to" expert to provide expertise and simplify complex workforce management technical scenarios.

Minimum qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 3 years experience related to workforce management/workforce planning in a retail setting
• 2 years experience using Microsoft Excel and PowerPoint, or comparable product (e.g. Google Sheets, Slides, etc.)

Preferred skills/education

• Bachelor's degree
• Master's degree
• Operations management, industrial engineering, finance, or a related field
• Master's in business administration or a related field
• 2 years experience using business analysis and data visualization tools (e.g. Tableau, Qlik, Power BI, etc.) to perform analysis
• 1 year experience using SQL to query and combine data from multiple sources
• Excellent communication skills and ability to work in a team
• Ability to problem solve creatively and learn quickly
• Ability to manage tight deadlines, effectively prioritize efforts and achieve results in a fast-paced, dynamic environment

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.