IT Systems Administrator

Job Summary

The Systems Administrator role is an advanced technical role primarily responsible for network, server and advanced technical services administration with a secondary end user support responsibility. The Systems Administrator manages specific network server and infrastructure services as assigned, while also providing daily end user support. This advanced position plays a key role in evaluating and recommending new technical solutions across the organization.

Essential Duties and Responsibilities

• Manage server and network infrastructure components such as Active Directory, DNS, DHCP, wired/wireless network design and server security updates
• Manage physical and virtual servers
• Manage advanced technical solutions such as voice services and cyber-security platforms
• Implement new hardware and software solutions
• Lead or assist research, selection and implementation of new technical solutions
• Develop efficient hardware/software deployment and management processes
• Coordinate additional support from vendors and contractors as needed
• Organize and schedule upgrades and maintenance while minimizing end-user down time
• Manage and maintain various application platforms
• Ability to manage constant technology changes, staying up-to-date with emerging technologies

Other Duties and Responsibilities

• Provide end-user technical support leveraging a helpdesk platform
• Deploy desktop computers, laptops, mobile devices and peripheral devices
• Automate repetitive tasks leveraging automation tools and scripting solutions
• Provide end user support including user and computer provisioning and support

Knowledge, Skills and Abilities

• Must have an advanced technical skillset primarily in networking, cyber security and/or similar technical platforms
• Experience with the following Microsoft technologies
• Windows Server (within 2 releases of current)
• Windows (within 2 releases of current)
• Active Directory/Azure/Entra
• Microsoft 365/SharePoint/OneDrive/Teams
• Experience in the following technologies preferred
• Virtualization platforms including Microsoft Hyper-V
• Services such as DNS, DHCP, file/print services, data backup
• Hewlett-Packard/Aruba network hardware including switches and wireless equipment
• Apple technology support including iPhones and Mac desktop solutions
• Desire for continuous learning through technical and business training
• Strong communication skills and etiquette, both verbal and written, demonstrated ability to write quality documentation.
• Able to work well with others cooperatively and courteously
• Able to understand and carry out oral and written instructions and request clarification when needed
• Able to work efficiently and accurately in an atmosphere of frequent interruption
• Can identify complex problems and review related information to develop and evaluate options and implement solutions
• Proficient in arithmetic and competently apply it in an office environment
• Self-starter who can lead projects, work independently and carry out assignments to completion with minimum instruction while adhering to established routines and practices
• Must have an excellent work ethic and attendance
• Ability to meet deadlines and manage high-pressure situations
• Strong sense of discretion and confidentiality required

Education and Experience Required

• Associate’s Degree in Computer Science or related field
• 5+ years’ experience in network/systems administration

Education and Experience Preferred

• Bachelor’s Degree in Computer Science or related field
• 5+ years’ experience in desktop support and network administration

Systems Administrator Expectations

A Systems Administrator is expected to perform the responsibilities of this position in an efficient, accurate and courteous manner while dealing with frequent interruptions. This role also mentors and provides technical guidance for other IT roles helping strengthen the larger team. Your attendance and willingness to take responsibility for your contributions are crucial to the company’s success.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.