Desktop Support Technician

At CompucomStaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Duties and Responsibilities Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware. Perform install, move, add and change. Large IMAC events expected for client printer migration and PC refreshes. Ensure that all tickets requiring follow‑up work and/or calls receive appropriate attention. Be able to account for work using visual task board, Service‑now Ticket System, and during regular team stand‑up meetings. Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer’s site. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnostics of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency. Skills and Qualifications Experience with asset management. Demonstrate high energy given fast paced environment. Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems). Having experience supporting applications related to engineering, manufacturing, and logistics is a plus. Use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction. Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue‑screen, Outlook, connecting network printers) as well. Get work done independently; dependable availability to work scheduled hours. Ability to handle multiple projects. Experience working in an enterprise environment. Ability to work with strong personalities. Trusted to work proactively given limited site IT leadership. Wage Range The rate for this position is between $19.50 and $26.00 per hour, unless local minimum wage is higher. Benefits Medical insurance Dental insurance Vision insurance Life insurance AD&D insurance Disability plans Employee Assistance Program Paid holidays (up to 6 days annually) Paid time off (minimum of 10 days annually) Paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre‑tax benefits Equal Employment Opportunity CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. We will consider employment for all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. #J-18808-Ljbffr