Systems Operations Engineer

Systems Operations Engineer, Pega SRE

We are not accepting C2C or 1099 arrangements.


Location: Charlotte, NC or Irving, TX (3 days onsite required)
Employment Type: Contract (18 months, extension possible, conversion eligible)

About the Role

We are seeking a Site Reliability Engineer (SRE) with Pega platform experience to support mission-critical Payment Operations applications. In this role, you will ensure the reliability, scalability, and performance of applications built on the Pega Smart Investigate platform.

You will operate within a production environment while helping build and mature a production-fix (PFIX) ecosystem designed to improve system stability and reduce operational load. This is a hands-on application-focused SRE role, ideal for engineers who excel at bridging software engineering and production operations.

What You'll Do

• Own production reliability for Pega-based payment investigation applications, ensuring high availability and performance.
• Diagnose and resolve complex production issues , including payment case processing failures and workflow disruptions.
• Improve observability by designing and enhancing monitoring, alerting, and logging frameworks.
• Drive incident response and root cause analysis , leading blameless postmortems and implementing long-term fixes.
• Automate operational tasks to reduce manual toil and improve system resilience.
• Define and track SLIs/SLOs , improving service health and operational visibility.
• Collaborate cross-functionally with engineering, release management, and business teams to improve system reliability.
• Identify gaps in payment operations processes and proactively design solutions before issues impact users.
• Participate in on-call rotations , including occasional weekend support.

Minimum Qualifications

• 2+ years of experience in Site Reliability Engineering, DevOps, or production support roles
• Experience supporting Pega platforms in production environments
• Hands-on experience with Kubernetes/OpenShift environments
• Experience with observability tools (e.g., Grafana, Prometheus, Splunk, AppDynamics)
• Strong understanding of incident management, root cause analysis, and system reliability practices
• Experience with scripting or automation (Python and/or Java)
• Foundational knowledge of databases and distributed systems

Preferred Qualifications

• Experience with Pega Smart Investigate or workflow automation platforms
• Familiarity with AutoSys or enterprise schedulers
• Background in financial services or corporate banking environments
• Interest in applying AI/automation to operations and reliability
• Strong communication skills with the ability to influence across teams

Key Characteristics

• You think like an SRE: proactive, systems-oriented, and automation-driven
• You take ownership of production systems and prioritize reliability and scalability
• You are comfortable working in high-stakes environments such as financial operations
• You identify problems early and drive solutions end-to-end

Additional Details

• Team: Supports shared services operations technology (Payments, Regulatory Ops, Financial Crimes)
• Work Model: Hybrid (3 days onsite mandatory)