Medical Billing Collections Specialist

Job Description

Job Description

Description:

Arizona Home Care is seeking a detail-oriented Medical Billing Collections Specialist to join our revenue cycle team. In this role, you'll manage the full billing and collections cycle for assigned accounts — from claim submission through denial resolution and final payment — across our home health and home infusion service lines.

This position is ideal for someone with strong healthcare billing or collections experience who thrives in a fast-paced, deadline-driven environment and takes ownership of accounts through to resolution.

Schedule:

• Full-time, in-office position
• Monday - Friday, 8:00 AM – 4:30 PM

Pay & Benefits:

• $19-22/hour
• Medical, dental, vision, life & pet insurance
• Up to 120 hours of PTO annually
• 6 paid holidays
• 401(k)

Who We Are

Arizona Home Care is a locally owned provider of home health, home infusion, and nuclear pharmacy services serving the Valley for more than 30 years. We’re known for our strong clinical standards, supportive culture, and commitment to improving the health and quality of life of the people in our community. Our team values compassion, integrity, excellence, and doing the right thing for every patient, every time

Position Summary

The Billing & Collections Specialist is responsible for the accurate and timely management of accounts receivable — including billing, collections, denial resolution, and account reconciliation — for Arizona Home Care (AHC) and Patient Care Infusion (PCI). This role ensures proper follow-up on outstanding balances, maintains accurate documentation, and supports financial performance through effective revenue cycle management.

Key Responsibilities

Accounts Receivable & Collections

• Manage and collect assigned accounts receivable balances
• Perform proactive follow-up on outstanding claims with insurance payors
• Work and resolve claim denials, rejections, and underpayments
• Communicate with payors to verify claim status and facilitate payment
• Submit appeals, medical reviews, and supporting documentation as needed
• Maintain accurate notes and documentation within the billing system
• Track account status and maintain up-to-date collection activity

Billing & Denial Management

• Review claims for accuracy and completeness prior to submission or follow-up
• Identify root causes of denials and implement corrective actions
• Collaborate with clinical and intake teams to resolve documentation issues impacting billing
• Ensure timely submission and resubmission of claims

AR Monitoring & Financial Performance

• Monitor aging reports and prioritize accounts for follow-up
• Track key performance metrics such as Days Sales Outstanding (DSO) and delinquency rates
• Maintain accurate reporting of collections activity and account status
• Support achievement of monthly collection goals and revenue targets
• Identify trends impacting reimbursement and escalate concerns

Compliance & Documentation

• Document all account communications and activities accurately and timely
• Maintain confidentiality of patient, payor, and company financial information (HIPAA)
• Ensure compliance with CMS, payer requirements, and billing regulations
• Follow established billing policies, procedures, and audit protocols

Required:

• Previous experience in medical billing, collections, or accounts receivable
• Working knowledge of payer billing requirements, claims processes, and reimbursement workflows
• Comfort working within AR/billing software systems and payer portals
• Strong attention to detail, organization, and analytical skills
• High school diploma or equivalent
• Ability to pass background check

Preferred:

• Experience with home health or home infusion billing
• Familiarity with Medicare, Medicaid (Arizona), and managed care claim requirements
• Experience with EMR/EHR or agency billing platforms

Arizona Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to building an inclusive workplace where all employees are valued and supported.