Part-Time Customer Service & Retail Team Member

Job Description

Job Description

EZ-PZ Postal
Fort Myers, Florida
Part-Time | 20–25 Hours Per Week

About EZ-PZ Postal

EZ-PZ Postal is located in beautiful South Fort Myers, near Estero Parkway on US 41. We are a community-focused retail business providing a wide range of convenient postal, shipping, printing, and business services, including:

• Packing and shipping
• Notary and mobile notary services
• Printing, copying, faxing, scanning, binding, and collating
• Physical secure mailbox rentals
• Virtual secure mailbox rentals
• Fingerprinting
• U-Haul rentals
• Gifts and much more

At EZ-PZ, we strive to provide every customer with a First Class experience in a convenient amount of time. Every customer is greeted with a smile and a cold bottle of water. Our commitment to exceptional customer service and the overall customer experience is rooted in decades of hospitality and operations experience.

We are looking for a new Team Member who shares these same values and takes pride in providing outstanding service.

The Position

The new Team Member will begin as a Part-Time Team Member , working approximately 20–25 hours per week . Shifts will vary based on business needs.

Hours of Operation:

• Monday–Friday: 8:30 AM–6:00 PM
• Saturday: 8:30 AM–2:00 PM
• Sunday: Closed

The ideal candidate is dependable, professional, friendly, adaptable, organized, and comfortable working in a fast-paced retail environment.

What We're Looking For

The successful candidate will possess the following skills and qualities:

• Strong written and verbal communication skills, with English as their primary language
• Professional presentation and demeanor
• Excellent customer-service skills and the ability to maintain positive customer relationships
• Ability to resolve issues independently and as part of a team
• Ability to work well with others
• Ability to adapt to a retail environment
• Average computer literacy
• Comfortable operating standard office equipment, including computers, fax machines, copiers, and scanners
• Strong organizational skills
• Positive attitude and willingness to learn
• Dependable and able to work varying shifts

Our point-of-sale system runs on Windows 11, while our other computers operate on Windows 10.

Helpful Experience — Training Provided

Previous experience in the following areas are helpful, but training will be provided :

• Mail sorting and forwarding
• Carrier services
• PostalMate POS
• Logistics
• Sales and selling
• Professional packing and shipping
• Package tracking and claims processing
• Answering telephones and assisting customers with information
• Retail operations

A “Better Safe Than Sorry” mindset when professionally packing and shipping our customers' items is especially important to us.

Physical Requirements

This position requires the ability to:

• Lift up to 50 pounds when necessary
• Stand for at least 4 hours at a time
• Occasionally use a small ladder
• Perform tasks requiring physical agility and strength
• Distinguish colors and have adequate near vision for job-related tasks

Why Join EZ-PZ?

If you enjoy helping people, take pride in excellent customer service, and want to be part of a team that genuinely cares about the customer experience, we'd love to hear from you.

The right candidate should be available to start immediately or as soon as possible.

We look forward to meeting you!

EZ-PZ Postal
South Fort Myers, Florida