Senior Field Engineer

Job Description

Job Description

Job Summary  

Senior Field Engineer is tasked with providing installation, advanced maintenance and repairs on ATM's and other equipment at various client sites. 

Qualifications Required

• High School Diploma
• Ability to develop positive working relationships with individuals both inside and outside of the company
• Ability to communicate effectively with co-workers, customers, and vendors
• High degree of accuracy and attention to detail
• Ability to work independently and as part of a group
• Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand
• Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends
• Valid driver's license

Qualifications desired

• Minimum 5 years Electro-Mechanical experience
• Ability to perform electronics testing and measurements
• Must be able to repair electronic and mechanic sub-assemblies.
• Knowledge of multi meter and power supply
• Problem solving skills
• Documentation skills

Essential Duties and Functions

• Attend an advanced training class on one or more ATM models
• Complete manufacture training on specific ATM model
• Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues
• Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
• Complete installation of new ATMs
• Provide on-site training to branch personnel as needed
• Work with manufacture support teams when necessary
• Open case files with manufacture support, follow through and implement fixes based on findings
• Provide technical support to all Associate Field Engineers
• Utilize company provided equipment and tools to resolve equipment malfunctions
• Assist in setting technician protocols for new business or customers
• Demonstrate excellent technical and customer relation skills
• Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders
• Provide training to AFE, FE when required
• Other duties as required

Essential Duties and Functions

• Attend an advanced training class on one or more ATM models
• Complete manufacture training on specific ATM model
• Learns and becomes proficient in the diagnosis and repair of new and complex products
• Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues
• Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
• Complete installation of new ATMs
• Provide on-site training to branch personnel as needed
• Work with manufacture support teams when necessary
• Open case files with manufacture support, follow through and implement fixes based on findings
• Provide technical support to all FEs
• Utilize company provided equipment and tools to resolve equipment malfunctions
• Assist in setting technician protocols for new business or customers
• Demonstrate excellent technical and customer relation skills
• Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders
• Provide training to AFE, FE when required
• Other duties as required

Success factors/job competencies:

• High attention to detail and accuracy
• Ability to work effectively and efficiently in a fast-paced environment, prioritize workload and meet deadlines
• Attend work on a regular and predictable basis
• Uphold the highest standard of integrity, honesty and ethical behavior
• Complete assigned tasks in a safe manner and in a constant state of alertness
• Uphold company policies and standards of conduct
• Work in a cooperative manner with managers, supervisors, coworkers, customers, vendors and the public
• Possess a valid and unexpired driver's license the ability to be an insured driver
• Demonstrate the technical proficiency needed to advance to Technical Specialist

Position Type

• Non-Exempt
• Full-Time

Physical Demands

• Ability to lift, push, pull and move at least 50lbs. Consistently stand, walk, kneel, and crouch for long periods of time.
• Includes both an indoor office environment and a warehouse environment. Periods of exposure to extreme temperatures are possible.

 

• Consent to extensive background screening which includes: criminal, credit, driving and drug test