Process & Capabilities Senior Manager (Fulfilment & Logistics)

Job ID: 200049878Posted: 2026-09-08Location: United States, Washington, RedmondSalary: USD $116,900 - $203,600 per yearEmployment type: Full-TimeWork site: 3 days / week in-officeRole type: Individual ContributorTravel: Less than 25%Profession: Supply ChainDiscipline: Fulfillment & LogisticsCompany: MicrosoftOverviewThe Devices Fulfillment and Logistics (F&L) team is anchored on optimizing the global network and delivering Microsoft’s key products to customers. We are seeking an experienced and process oriented Supply Chain professional with the deep knowledge in Fulfilment and Logistics (F&L) solutions to drive new capabilities and innovations for both forward and reverse supply chain. The Process & Capabilities Senior Manager (Fulfilment & Logistics) will play a key role in the design, implementation and execution of our F&L vision for the futuristic world class supply chain. If you have a passion for solution design, process re-engineering and leveraging the latest technologies & innovations like robotics, automation, augmented reality and their applicability in supply chain, then this is the role for you.Microsoft supply chain is a constantly changing ecosystem and the right individual will need to be able to deal with ambiguity, plan for success while being tenacious at mitigating failure, make decisions and drive, and above all, be a great partner. This is an exciting opportunity for the right individual with the right passion that embraces change management as we look to reinvent and transform those elements of our supply chain required to enable success today, tomorrow, and for the future. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesResponsible for new capability solution design and implementation in the F&L supply chain.Ensures an understanding of, and an optimal use of technologies, processes, tools and methodologies within the F&L team.Drives standardization in processes and services to align with defined policies and procedures and meet performance expectations for consistency and accuracy across the supply chain.Applies leading industry insights and benchmark to deliver world class systems and process flows through the supply chain in terms of enabling scale and driving customer loyalty.Be Innovative in solving business problems and pioneering to lead the industry.Seeks opportunities for improvement within processes, services and solutions and proposes changes or adjustments to plans.Formulate budgets, business requirement documents and business cases for F&L projects and design changes.Setup governance for change management activities across the F&L platform and ensuring these are compliant with Microsoft Company policies and procedures.Acts as the focal point of communication with key stakeholders, including internal and external customers at all levels.Manages and executes performance metric goals and leads root cause analysis to enable continual improvement.Implementation of continuous improvement projects to improve efficiency, quality and technology.Be a solid advocate and showcase Microsoft products and services across the supply chain.QualificationsRequired/Minimum Qualifications:Bachelor's Degree in Business, Supply Chain Management, Engineering, Statistics, or related field AND 8+ years experience in procurement, supply chain, logistics, operations-related roles, or engineering.OR equivalent experience.Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications:10+ years of experience in distribution or logistics with experience in dealing with outsource operations and providers.Deep knowledge and expertise supply chain or engineering activities.Collaborate with Operations and Engineering team to define and develop process/system solution in an outsourced environment.Familiarity working with Enterprise Resource Planning (ERP) like SAP, other logistics systems like TMS and WMS.Proven ability to implement and execute complex solutions to deliver successful outcomes.Proven capability of handling complex program management.Experience with Six Sigma and Lean/Continuous Improvement methodology and deployments.Demonstrated project management experience leading large scale projects.Solid critical thinking and resolution in ambiguous situations.Self-driven initiative to gain and share a broader knowledge of supply chain. Ability to write, speak, and present effectively and persuasively at all levels.Experience supporting high-tech or consumer electronics supply chains.#W+DJOBSFulfillment & Logistics IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.