Senior Receivables Analyst

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X and  YouTube.

Job Description

Purpose: 

The primary focus of this position is to provide support to the Finance Shared Services (FSS) US Credit & Collection (C&C) team for US: Therapeutics, PCYC, R&D, Aesthetics, and Manufacturing sites. AbbVie operates standardized global processes supported by one ERP system (SAP).  Our C&C Mission: We are committed to providing accurate, timely collection and cash application services while managing customer default risk through effective strategy, analysis, negotiations and dispute resolution. 

Finance Shared Services (FSS) is AbbVie's standardized global end-to-end back-office processes that support operations and transactional business activities enabling our company to run. These standardized processes are our Global Operating Model. Many people refer to FSS as "back-office". 

Senior analyst role reporting to the Senior Manager of Credit and Collections, US Accounts Receivable. The area of responsibility is managing collections for a portion of the US net sales of approximately $51B and 427,000 customers.

Primary Job function: 

The Senior Receivables Analyst manages the US Financial Shared Services (FSS) Accounts Receivable (AR) for a Portfolio of Customers. Responsibilities include but are not limited to the following: Account Review and Analysis, Order Review/Release, Invoice Collections, Customer Claim Review and Reconciliation, Dispute Resolution, Reporting, Liaison with other operational functions (i.e. Pricing, Customer Service, Trade Sales, Customer Master Data, etc.). Functions involve project implementations and continuous improvement initiatives. Also, serve as technical coach for other team members. 

Core Job Responsibilities: 

• Quickly become familiar with FSS AR standard operating procedures and business requirements. 

• Monitor accounts for potential risk, communicate intelligence to the FSS Credit Risk Team. 

• Identify root causes for credit or collection challenges, prepare compelling data presentations and complex trend analysis using tools (e.g., SAP, Sidetrade, Excel, PowerPoint, etc.) and resolve complex payment and/or collection issues. 

• For Customer Orders blocked due to Credit Hold: review account, resolve customer claims/ invoices and/or provide support to Credit Risk Team to review for order release decision. 

• Partner with multiple AbbVie Internal teams/Groups & work directly with customers. 

• Provide financial and analytical support to FSS supported financial partners. 

• Operate independently with moderate supervision and under challenging time constraints. 

• Facilitate interpretation and understanding of data, identify risks and develop recommendations for review by Sr. Management and implement solutions. 

• When appropriate, create Dispute Cases and Debt Forgiveness packets. Ensure all related back-up documentation and commentary is included and approvers have required documentation to review/approve. 

• Demonstrate a high degree of written and verbal communication skills. Support relationships and engage in effective communication with our customers and internal areas such as Sales, Customer Service and Contracts & Pricing. Resolve challenges with minimal guidance & escalations. Provide options to management where issues require escalation. 

• Make process improvement recommendations to management.

• Meet goals and Key performance metrics. 

• Support and provide technical insights on projects related to processes or tools within the AR department. 

Qualifications

Qualifications:

• BA/BS required; Finance/Accounting/Economics. 

• Preferred MBA/CPA, PMI certification. 

• Strong credit, collections, receivables background or 3+ years related experience. 

• Operate independently within own scope of responsibility under general supervision. 

• Strong analytical and decision-making skills.

• Working knowledge and experience with SAP, Microsoft Suite (Excel, Word, OneNote, PowerPoint etc.). 

• Strong knowledge and experience of financial and customer data management with the ability to organize and present to management verbally and using MS office, visualization tools, etc.

• Effective professional written and verbal communication skills.

• Detail oriented, diligent, proactive, organized, team player. 

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit 

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