Retail Sales Associate

Job DetailsSpecific Job Functions:Greet and engage with every guest in a timely manner assessing their needs and provide product and service knowledge with the highest level of guest serviceUsage of suggestive selling and upselling skills with all guestsHave knowledge of garment construction, fabric, cut, and stylesProcess transactions with accuracy involving cash as well as accepting other forms of payment i.e. credit/debit cards at the POS terminal Following PCI guidelinesInspect merchandise prior to wrapping/bagging; verifying product is satisfactory for guest purchaseConduct refunds/exchanges as per company policyOpening/closing store housekeeping i.e., check on supply levels, spot sweeping, wipe down counter tops, dusting and keeping all areas including cash wrap neat and unclutteredMaintain sales floor standards and merchandise guidelines to ensure welcoming environmentKeep backrooms, fitting rooms, and other storage areas clean and organized as per company and safety standardsAssist with inventory prep, counts, and re-countsResolve guest issues at store level within scope of authority notifying management and/or security for escalated issuesFollow LP policies using good guest service to help deter external theftMust be able to work all shifts (morning, swing, weekends, holidays included)Alert the Coordinator/Liaison of issues in store that need to be fixedIdentify short dated items for appropriate disposition i.e. mark down, transfer outDetermine if merchandise is a damage/salvage and prep to be dispositioned by Coordinator as per Retail and LP SOP'sPrep merchandise for mail out to include all accompanying paperwork with Coordinator signaturesInform Coordinator on duty of excessive overstock items, slow sellers, fast seller, and guest requestsAnswer phones by third ring with a friendly greeting including your name and outletPerform all other job related duties as requestedResponsibilities/QualificationsMust have excellent customer service skillsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.