SAP CRM SAP CX Solution Architect

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: SAP CRM -- SAP CX Solution Architect (Utilities Domain)
Work Location & Reporting Address: Detroit MI 48226 (Onsite-Hybrid. Open to candidates willing to immediately relocate to clients location)
Contract duration: 6 Months
Client : Infosys
Experience Level : 14 Years

Must Have Skills:
SAP C4C
SAP ISU
SAP BTP

Nice to Have Skills:

Detailed Job Description:

Role Overview: We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales deep understanding of utilities business processes and hands-on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP CPI OpenText and DocuSign ensuring seamless process integration and superior customer engagement capabilities.

Key Responsibilities:
Lead end-to-end solution architecture for SAP C4C Sales Cloud ensuring alignment with business requirements and integration with IS-U and SOM.
Define and own the CX solution blueprint integration design and overall architecture governance across CX ERP and middleware systems.
Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build CPI OpenText and DocuSign.
Provide technical and architectural guidance during Fit-Gap Design Build and Testing phases of the project.
Collaborate with project management and client stakeholders to ensure timely delivery risk mitigation and adherence to best practices.
Conduct design review sessions define technical standards and ensure reusability and extensibility of CX components.
Support integration with third-party applications customer portals and other utility-specific systems.
Provide leadership in change management cutover planning and post go-live stabilization.
Mentor onshore/offshore team members and ensure quality deliverables.

Required Skills Experience & Qualification:
14 years of overall SAP experience with 8 years in SAP CX/C4C Sales Cloud implementation and architecture.
Proven experience in Utilities domain with exposure to SAP IS-U and SAP SOM integration.
Strong knowledge of SAP BTP Build Apps SAP CPI (Cloud Platform Integration) OpenText and DocuSign integration with SAP CX.
Hands-on experience in configuring and customizing C4C Sales including master data sales processes activities and analytics.
Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment.
Experience in project management activities including planning risk assessment stakeholder communication and delivery tracking.
Excellent communication and client-facing skills with the ability to present and defend architecture decisions to senior stakeholders.
Experience working in agile/hybrid project environments is an advantage.
SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.
Prior experience with Greenfield implementations or large-scale CX transformation programs.

Soft Skills:
Strong leadership and cross-team collaboration skills.
Excellent analytical and problem-solving abilities.
Ability to work independently and manage multiple priorities.

Minimum Years of Experience:
8 years

Certifications Needed:
Yes. SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

Staff IC