Unit Coordinator - Surgical Services - Full Time - Bronson Methodist Hospital

Unit Coordinator - Surgical Services - Full Time - Bronson Methodist Hospital

Under general supervision from the unit manager and/or director, and in accordance with the policies and guidelines established within the organization and individual unit, the unit coordinator's priority is to function as leader and clinical liaison with staff, physicians and management, providing continuity of leadership day to day. The unit coordinator acts as a role model, mentor, coach and resource person to staff to ensure all unit standards are maintained and to encourage a team environment. The unit coordinator is involved in assisting managers in attracting, developing, maintaining, and retaining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing, payroll and budget. In addition to duties involving unit personnel, the unit coordinator serves as a contact for internal and external customers. He/she is responsible for maintaining a safe environment of care, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This role provides opportunity for leadership succession. Employees providing direct patient care must demonstrate competencies specific to the population served.

Bachelor's degree in Nursing and 2 years of clinical experience required Master's degree in Nursing preferred Previous management experience preferred Formal or informal leadership experience preferred Education/experience level may differ for the specific department/unit

Licensed Registered Nurse in good standing with the State of Michigan

Advanced Nursing Specific Certification preferred

Department specific requirements as necessary such as PALS, BLS, ACLS etc.

Unit Coordinators in Labor & Delivery and Mother/Baby/Antepartum at BMH & BBC Specific: The Electronic Fetal Monitoring Certification through PQF or NCC is required within 6 months of completing intermediate fetal monitoring

Strong leadership, organization, and communication skills required Demonstrated interpersonal communication skills, ability to resolve conflict, and ability to work as a team leader

Demonstrated problem-solving ability

Must work independently, be able to meet deadlines and demonstrate accountability for assignments

Must have the ability to use software relevant to the job (i.e. Word, Excel, Access, PowerPoint, Visio, etc.)

Must have the ability to organize and analyze data

Must be able to speak and write English fluently

Interpretation of regulatory standards and assessment of impact to the organization Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time. Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.

Evaluates quality and appropriateness of care. o Conducts/facilitates audits for accreditation, regulatory requirements and organizational standards.

Accounts for coordination of day-to-day unit operations, i.e. patient placements, staff assignments.

Assumes responsibility for staffing and scheduling personnel. Assignments reflect appropriate utilization of personnel.

* Coordinates department staff schedule with manager input as needed.

* Adjusts department staffing on a day-to-day basis to meet staffing needs (including managing volume changes, replacing call-ins, etc.)

* Facilitates staff attendance at organizational committees, meetings, etc.

* Manages staffing levels to help department achieve its budget.

* Participates in projecting staffing needs and assisting in creating a staffing plan with manager/director. o Approve/deny PTO.

* Follows organizational policies and procedures for staffing and provides open communication with staff about scheduling requests/issues.

Acts as clinical expert resource, mentoring staff, maintains positive relationships, and builds teamwork within the entire healthcare team.

* Maintains knowledge on guidelines, policies, procedures, and standards.

* Provides input into guidelines, policies, procedures, and standards.

Acts as first responder for clinical and service recovery issues. Acts as a resource person for staff questions related to job performance and departmental processes.

* Provides guidance for and supervision of personnel accountable to nurse manager. o Provides ongoing feedback to staff related to job performance (focuses on immediate performance coaching as necessary).

* Monitors staff performance on a day-to-day basis. o Works with manager to develop Personal Development Plans including follow up and mentoring.

* Acts as role model, coach, and mentor to staff.

Evaluates performance of personnel.

* Provides and collates peer input for evaluation.

* Communicates all staff behavior and performance issues with manager as necessary.

* Participates in discipline process of employees with manager notification for attendance, behavioral and performance issues.

* Participates in the evaluation process of employees at manager's discretion. Co-facilitates planning and conducting of shared governance meeting. Acts as mentor to staff chair of shared governance.

* Facilitates charge nurse and other unit meetings, reporting to nurse manager.

* Participates in recruitment, selection and retention of personnel. o Assists manager in the staff hiring process (e.g. assist with interview process).

Creates and supports an environment where innovation and creativity are encouraged and valued.

Pre-Admission Surgery/Endo Screening Specific:

• Position requires patient contact, but only via phone calls.

*Unit Coordinators may cover multiple locations across the organization

Bronson Lakeview Neurobehavioral Health is required to have all their employees participate in recipient rights education. This education is assumed by the Recipient Rights Offer.

The Office of Recipient Rights shall do all of the following:

• Provide or coordinate the protection of recipient rights for all directly operated or contracted services.
• Ensure that recipients, parents of minor recipients, and guardians or other legal representatives have access to The Rights Booklet of their rights guaranteed by the Michigan Mental Health Code and are notified of those rights in an understandable manner, both at the time services are initiated and periodically during the time services are provided to the recipient.
• Ensure that the telephone number and address of the Office of Recipient Rights and the name of Rights Advisor are conspicuously posted in all service sites.
• Maintain a record system for all reports of apparent or suspected rights violations received including a mechanism for logging in all complaints and a mechanism for secure storage of all investigative documents as evidence.
• Ensure that each service site is visited with the frequency necessary for protection of rights but in no case less than annually.
• Ensure that all individuals employed by BBC Fieldstone site receive training related to recipient rights protection before or within 30 days after being employed.
• Review the recipient rights policies and the rights system of each provider of mental health services under contract with BBC to ensure that the rights protection system of each provider is in compliance with the Michigan Mental Health Code and is of a uniformly high standard.
• Serve as consultant to Chief Executive Officer or his or her designee, RiskManagement Department, and other directors and to the associates of BBC in matters related to recipient rights.
• Ensure that all reports of apparent or suspected violations of rights within Fieldstone Center are investigated in accordance with section 330.1778 of the Michigan Mental Health Code. The policy requires that the rights office must conduct investigations in a manner that does not violate employee rights. Those reports that do not warrant investigation are intervened upon and recorded in accordance with subdivision (d) of the Michigan Mental Health Code.
• Semiannually provide summary complaint data consistent with the annual report required by the Code, together with a summary of remedial action taken on substantiated complaints by category, to the State of Michigan and to the Recipient Rights Advisory Committee.
• The Recipient Rights Officer and Advisors will have the education, training, and experience to fulfill the responsibilities of the Office of Recipient Rights. The Recipient Rights Officer and Advisors will receive training in recipient rights protection.
• Coordinate meetings and activities of the Recipient Rights Advisory Committee and be the holder of the record of this committee.
• Serve as advocate to all recipients and their families. Provide recipients assistance to make contact with other advocacy groups, as needed.
• Collaborate with Community Mental Health when appropriate.
• The Recipient Rights Officer shall submit to the governing board of BHG and to the State of Michigan Office of Recipient Rights an annual report prepared by the Office of Recipient Rights on the current status of recipient rights at Fieldstone Site and a review of the operations of the Office of Recipient Rights. The report shall be submitted no later than December 30, of each year for the preceding fiscal year or period specified in contract. The annual report shall include, at a minimum, all of the following