Technical Services Coordinator

Requisition ID: 92234 Technical Services Coordinator What we need: The Technical Services Coordinator is an entry-level contributor that works to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. This role is responsible for establishing and maintaining positive business relationships both internally and externally to promote company goals. What you’ll do: Take calls from customers and Account Executives on product specifications, warranties, installation, preparation, regulatory requirements, etc. Compose and maintain internal and external correspondence and other documents to include topical Technical Data Sheets. Partner with salesforce to solve problems and secure projects. Seek assistance from other departments including Product Management, Manufacturing, Marketing, and Quality Control to better support our salesforce and customers. Support the Claims team when product technical expertise is needed. Interface daily with both internal and external customers. Handle technical inquiries, provide guidance, and develop alternate solutions to problems presented. Take overflow calls from Consumer Affairs. Actively participate in group activities and collaborate with team. Perform other duties as needed. What you have: Bachelor’s degree in a related field or equivalent education and/or experience. 0-2 years’ relevant experience or equivalent education and/or experience. What you’re good at: Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem solving, and organizational skills. Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. What else? While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time. We’re located in a pretty great spot – check out this video to see what we mean. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. #J-18808-Ljbffr