Housekeeping Supervisor

DESCRIPTION

Position Summary

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department and ensuring that guest rooms, public areas, and back-of-house areas are cleaned and maintained according to hotel standards. This position provides leadership and direction to housekeeping staff, monitors productivity and quality, assists with training, and ensures compliance with company policies, brand standards, and safety procedures.

The ideal candidate is organized, detail-oriented, dependable, hands-on, and able to effectively lead a housekeeping team while maintaining high standards of cleanliness and guest satisfaction.

Essential Duties and Responsibilities

Housekeeping Operations

• Supervise the daily activities of housekeeping staff, including room attendants, housepersons, laundry attendants, and other housekeeping team members.
• Assign rooms and daily tasks based on occupancy, staffing levels, departures, stayovers, and operational needs.
• Inspect guest rooms, bathrooms, hallways, public areas, and other assigned areas to ensure cleanliness and proper maintenance.
• Ensure rooms are cleaned according to hotel, company, and brand standards before being released for sale.
• Monitor room status and communicate updates with the Front Desk and management team.
• Assist with cleaning guest rooms and other areas when needed, particularly during periods of high occupancy or staffing shortages.
• Monitor housekeeping productivity and ensure employees are working efficiently and completing assigned rooms within established expectations.
• Identify rooms requiring additional cleaning, maintenance, or inspection and coordinate with the appropriate department.

Team Leadership & Supervision

• Lead, coach, and motivate housekeeping employees to maintain high standards of performance.
• Conduct daily briefings and communicate assignments, priorities, hotel information, and operational updates.
• Train new housekeeping employees on cleaning procedures, equipment, chemicals, safety requirements, and hotel standards.
• Provide ongoing coaching and feedback regarding employee performance.
• Monitor attendance, punctuality, productivity, conduct, and compliance with company policies.
• Report performance, attendance, or disciplinary concerns to management and HR as appropriate.
• Ensure employees follow proper uniform, grooming, and workplace conduct standards.
• Help create a positive, respectful, and professional working environment.

Quality Control

• Conduct regular inspections of guest rooms and public areas.
• Ensure rooms meet cleanliness and presentation standards before being marked as clean and available.
• Monitor guest complaints and identify recurring housekeeping issues.
• Take immediate corrective action when cleanliness or service standards are not met.
• Maintain proper housekeeping standards throughout the property, including high-touch areas and common spaces.
• Ensure lost-and-found items are handled and documented according to hotel policy.

Inventory & Supplies

• Monitor housekeeping supplies, linens, towels, amenities, cleaning products, and equipment.
• Maintain appropriate inventory levels and communicate supply shortages to management.
• Ensure housekeeping supplies are stored properly and securely.
• Monitor the condition of housekeeping equipment and report damaged or malfunctioning equipment.
• Help control department expenses by minimizing waste and properly managing supplies.

Safety & Compliance

• Ensure employees follow all OSHA, safety, chemical handling, and hotel procedures.
• Ensure cleaning chemicals are properly labeled, stored, and used according to manufacturer instructions.
• Report workplace injuries, unsafe conditions, maintenance issues, and hazards immediately.
• Ensure housekeeping staff use appropriate personal protective equipment when required.
• Maintain compliance with company policies, hotel brand standards, and applicable federal, state, and local regulations.

Communication & Coordination

• Communicate effectively with the General Manager, Executive Housekeeper, Front Desk, Maintenance, and other departments.
• Coordinate room readiness with the Front Desk, especially during high-occupancy periods and early arrivals.
• Communicate maintenance issues and out-of-order room conditions to the Maintenance Department.
• Respond professionally to guest requests and housekeeping-related concerns.
• Assist management with resolving guest complaints related to cleanliness or housekeeping services.

Administrative Responsibilities

• Assist with preparing housekeeping schedules and daily assignments.
• Review and maintain housekeeping checklists, inspection sheets, and other required documentation.
• Monitor employee timekeeping and report discrepancies to management.
• Assist with department staffing needs and communicate hiring or scheduling concerns to management.
• Participate in housekeeping meetings and management meetings as requested.
• Complete other reports and administrative tasks as assigned.

Performance Expectations

The Housekeeping Supervisor is expected to:

• Maintain consistently high standards of cleanliness and guest satisfaction.
• Ensure housekeeping employees complete assigned work efficiently and accurately.
• Maintain effective communication between housekeeping and other hotel departments.
• Promote accountability, teamwork, and professionalism.
• Address problems promptly and escalate issues appropriately.
• Maintain a safe and organized housekeeping operation.
• Lead by example and demonstrate strong work ethic and reliability.

Qualifications

Required

• Previous hotel housekeeping experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel cleaning procedures and housekeeping operations.
• Ability to inspect rooms and identify cleanliness and maintenance issues.
• Ability to train, coach, and supervise employees effectively.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and make appropriate operational decisions.
• Ability to work in a fast-paced hotel environment.
• Ability to stand, walk, bend, stoop, push, pull, and lift as required to perform housekeeping duties.

Schedule & Availability

• Must be available to work a flexible schedule based on hotel operational needs.
• May be required to work mornings, evenings, weekends, holidays, and high-occupancy periods.
• Must be willing to adjust schedule as needed to support housekeeping operations.
• Regular attendance and punctuality are essential functions of the position.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods.
• Bend, stoop, kneel, reach, push, and pull.
• Lift and carry housekeeping supplies and equipment.
• Assist with cleaning guest rooms and public areas when necessary.
• Perform repetitive cleaning and physical tasks.
• Safely operate standard housekeeping equipment.

REQUIREMENTS

At Pulse Hospitality, we bring energy, innovation, and excellence to hotel management, curating a diverse portfolio of distinctive properties that offer unforgettable guest experiences. Our passion for exceptional hospitality drives us to exceed expectations at every turn, creating moments that become cherished memories. But what truly sets us apart? Our people. We believe that the heart of every remarkable stay is a dedicated team committed to delivering warmth, service, and excellence. Experience the Pulse difference-where hospitality meets heart.