SY: IT Project Support Technician

Title: IT Project Support Technician

Work Unit: Technology

Reports To: Assistant Director of Technology

Contract Length: 12 months

Pay Schedule: Technology 12-month

Overtime Status: Exempt

Hours: 40 hours per week minimum

Union Status: Non-Union

Licensure: N/A

Note: All positions with Santa Fe Public Schools require a post-offer/pre-employment background check. Some positions have additional requirements as established by federal or state rules and regulations.


General Function:
The Project Support Technician assists in the management of Digital Learning and Technology projects.


Education/Training/Experience


Minimum: High School Diploma, with a minimum of 1 year of project planning/management experience, preferably within a K-12 environment.

Preferred: Associate's Degree in Project Management or a field directly related to the functions of this position, three or more years of project planning/management experience within a K-12 environment.


Knowledge/Skills and Abilities:

• Experience supporting/managing projects within a K-12 environment.
• Ability to work with multiple stakeholders (teachers, administrators, contractors, community members, and other team members).
• Demonstrates effective written and oral communication skills.
• Ability to multitask, prioritize work activities, and meet deadlines.
• Must be highly organized, self-motivated, and have the ability to understand problems, issues, and solutions from an enterprise level.
• Demonstrates empathy, patience, and effective listening skills when working with end users and other team members
• Demonstrates knowledge of multiple operating systems, including Windows and Chrome OS
• Demonstrates knowledge of Google and Microsoft suites.
• Demonstrates knowledge of single sign-on platforms such as ClassLink

Essential Job Functions:
Performs all functions in accordance with established policies, procedures, safety and environmental regulations, facility and computer security policies and procedures. Functions are subject to change from time to time to meet the needs of the organization. Current essential responsibilities include, but are not limited to the following:

1. Responsible for assisting in the planning, implementation, and tracking of Digital Learning/Technology projects.
2. Work collaboratively with various stakeholders to ensure projects are implemented with fidelity.
3. Ability to learn new technology and keep informed about the latest technological advances
4. Facilitate open and consistent communication around technology between sites and departments.
5. Provide frequent updates on current projects.
6. Provides support to other teams within Technology as needed
7. Works effectively as part of a team as well as individually
8. A strong focus on customer service and quality assurance
9. Continue to enhance skill set by completing department-assigned professional development
10. Seek and maintain appropriate certification related to the position, such as PMP, etc.
11. Other duties as assigned.

Salary Range and Benefits:
$32,000-$42,000+ Medical, dental, and vision benefits are available to full and part-time employees who work a minimum of 20 hours per week.


Resources Used in Performing the Job Include (but are not limited to):
Standard office and classroom equipment, including computers, tablets, apps, copiers, fax, phone system, and alarm system. Automobile to travel to other district buildings.


Physical/Cognitive Requirements:
Walking, standing. Alternate high energy with long periods of time sitting in meetings. Travel to
community/district meetings and events. Ability to lift 25 pounds.


Environmental Conditions:
Work is performed both in classrooms and in a standard office environment. The position requires driving among school sites to attend meetings and trainings, some of which occur in the evening. Heavy telephone and interaction with district staff and community. Frequent interruptions.


Personal Accountability:

1. Demonstrates reliability as evidenced by attendance records and punctuality.
2. Properly notifies supervisor and/or designee of absences or tardiness.
3. Begins and completes work within the allotted time.
4. Consistently appears in attire appropriate to the work environment.
5. Demonstrates skill in the use of equipment, including its capabilities, limitations, and appropriate/special applications.
6. Protects the district's resources through appropriate and careful use of supplies and equipment.
7. Utilizes appropriate body mechanics to aid in the prevention of muscle strain/injury.

Santa Fe Public Schools does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, marital status, pregnancy, disability, age, veteran status, medical/genetic information, or any other characteristic protected by law.