Scheduling Manager

JOB TITLE: Scheduling Manager FLSA CLASSIFICATION: Non-exempt EMPLOYMENT STATUS: Regular, Full-Time HIRING RANGE: $21.00 - $23.00 per hour, depending on experience and education. Additional compensation available for candidates who are fluent in both English and Spanish. WORK HOURS: 40 hours per week Monday-Friday, days and schedules may vary REPORTS TO: Program Director

REVISION DATE: 10/2026

Key Responsibilities Create and manage staff schedules for Child Care Specialists to ensure appropriate child-to-staff ratios, adequate program coverage, and compliance with licensing requirements and internal procedures for staff qualifications and classroom assignments. Manage incoming family scheduling requests, including additions, cancellations, waitlists, and schedule changes, while communicating promptly and professionally with families. Maintain accurate child and staff schedules in scheduling software systems, ensuring all scheduling changes are updated in real time to support accurate family billing and staffing needs. Monitor daily staffing and child schedules, proactively identifying scheduling conflicts and staffing shortages, and coordinating replacement staff to ensure appropriate coverage for call-outs, absences, and changing program needs. Serve as a point of contact at the front desk, warmly greeting and assisting families, guests, and visitors while maintaining a professional and welcoming environment. Answer incoming phone calls, respond to inquiries, and direct messages and communications to appropriate staff members in a timely manner. Collaborate with the Program Director, Child Care Manager, and other program staff to ensure accurate scheduling, medication assignments, and effective communication regarding daily operations. Other duties as assigned Supervisory Responsibilities This position does not supervise any other personnel. Qualifications and Conditions of Employment Belief in Respite Care’s Mission and Philosophy Strong organizational skills and exceptional attention to detail. Ability to manage multiple competing priorities and respond to changing needs throughout the day. Excellent written and verbal communication skills, with an emphasis on professionalism, responsiveness, and customer service. Ability to work independently, take initiative, and proactively identify and resolve scheduling concerns. Proficiency with computers, scheduling software, and electronic communication systems; ability to learn new technology quickly. Ability to maintain accurate records and understand the impact of scheduling decisions on staffing, program operations, and family billing. Dependable, adaptable, and solutions-oriented, with a positive and collaborative approach to teamwork. Fluency in both English and Spanish is preferred, with additional compensation available for qualified bilingual candidates. Ability to maintain confidentiality and exercise sound judgment when handling sensitive family and employee information. Working Conditions Ability to use computers and look at monitors for up to 8 hours per day Ability to communicate professionally via email, phone, and in person Ability to stoop, kneel, reach, bend at the waist, and lift 50 lbs. Ability to sit or stand for up to 8 hours per day Must possess a valid, current driver’s license and means of transportation Hours and Time Off 40 hours per week, Monday-Friday Must be available occasional evenings and weekends to execute fundraising and donor events, as well as participate in some staff meetings and retreats Time off must be approved in advance by Program Director Must be available for rotating on-call weekends Benefits Health insurance partially paid by employer Accrued time off Life insurance policy 401(k) matching opportunity 8 weeks paid Parental Leave Discounted child care between ages of 6 weeks to the time child is eligible to enter kindergarten Wellness week after 7 years of full-time employment and every 7 years after Professional development opportunities Incredible work environment and culture surrounded by passionate and invested team members who value the mission of the organization and our role in the community #J-18808-Ljbffr Respite Care Inc.