Lead Patient Access Services

At Houston Methodist, the Lead Patient Access Services position is responsible for providing administrative support to the department while executing daily operations and performing duties of other staff such as registration, scheduling, and insurance verification. In addition to providing operational support, this position performs all or many of the following: under the direction of leadership, assists in organizing work schedules and assignments, conducts quality assurance audits, trains and mentors staff, provides feedback to the manager on developmental needs, participates in staff development, leads and regularly performs special projects, collects, analyzes, and reports data, and other responsibilities of a similar nature and level.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.) Some college preferred

EXPERIENCE

Four years of experience in patient access services relevant jobs such as registration, scheduling, insurance verification, etc.

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations. Proficiency in speaking, reading, and writing English sufficient to perform the essential functions of the job. Effective communication with patients, physicians, family members, and co‑workers with a customer‑service focus. Ability to work independently and with peers in a team situation. Capability to handle challenging procedures and situations. Sound judgment and above‑average patient access functional skills. Basic computer knowledge; operates multiple computer systems including Hospital Information Systems and office software. Strong interpersonal, teamwork, and leadership skills with all levels of the healthcare team. Adaptability to multiple ongoing priorities with minimal supervision. Professional conduct at all times. Strong analytical skills. Learning attitude toward problem solving with good reasoning and judgment in a high‑stress environment. Positive demeanor with strong verbal and written communication skills and multitasking abilities. Professional handling of confidential or sensitive information. Ability to work under pressure and balance many competing priorities. Comprehensive knowledge of patient access protocols and hospital policies and procedures.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Promotes a positive work environment and leads the team to be dynamic and focused. Serves as preceptor, mentor, and resource to less experienced staff. Coordinates staff schedules to provide daily coverage.

SERVICE ESSENTIAL FUNCTIONS

Coordinates and performs routine duties associated with department functions and services. Performs patient access duties such as registration, insurance verification, and scheduling. Identifies and resolves customer problems with professionalism and compassion. Monitors and adjusts activities to ensure optimum patient throughput and experience.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Conducts quality audits on processes, outcomes, and team member performance. Documents, develops, and evaluates processes and procedures. Follows up on action items to ensure completion of assignments. Protects patient and family privacy rights and maintains confidentiality. Assists with implementation and education of department‑based initiatives.

FINANCE ESSENTIAL FUNCTIONS

Ensures accurate documentation and completion of patient data reconciliation and auditing. Monitors staffing and recommends adjustments to support work volume and labor cost utilization. Monitors supplies/resources and orders as necessary.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Identifies innovative solutions for process improvement. Fosters a constructive teaching environment and engages co‑workers in learning opportunities. Seeks continuous professional development and updates the My Development Plan.

SUPPLEMENTAL REQUIREMENTS

Work Attire Uniform: No Scrubs: No Business professional: Yes Other (department approved): Yes On‑Call On Call: Yes (may be required during emergencies regardless of selection) Travel May require travel within the Houston Metropolitan area: Yes May require travel outside Houston Metropolitan area: No #J-18808-Ljbffr Houston Methodist