Public Transit Coordinator

Department: Operations Reports To: Transportation Manager Location: On-site (local travel may be required) – Denver, Colorado Role Summary MediDrive is seeking a Public Transit Coordinator to support the integration and optimization of public transit solutions within the Colorado Non-Emergency Medical Transportation (NEMT) program. This role is responsible for coordinating with regional transit authorities, promoting appropriate use of fixed-route transportation, and ensuring members have access to safe, cost-effective transit options when clinically appropriate. The Public Transit Coordinator plays a key role in reducing transportation costs while improving member independence and access to care. Key Responsibilities Public Transit Integration & Coordination: Collaborate with local and regional transit authorities across Colorado to integrate public transportation options into the NEMT program. Support alignment with HCPF requirements and program guidelines. Transit Utilization Strategy: Develop and implement strategies to increase appropriate utilization of public transit, including fixed-route bus and rail services, for eligible members. Member Support & Navigation: Assist members in understanding and navigating public transit systems, including routes, schedules, transfers, and accessibility accommodations. Education & Outreach: Provide education to members, case managers, and healthcare facilities on the availability and benefits of public transit options. Conduct outreach sessions to promote utilization. Pass Distribution & Coordination: Coordinate the distribution and management of transit passes, vouchers, or fare programs in alignment with program requirements. Issue Resolution: Address and resolve member or provider concerns related to public transit services, ensuring timely and effective solutions. Performance Monitoring: Track and analyze key performance indicators (KPIs) such as transit utilization rates, cost savings, member satisfaction, and on-time performance. Prepare and deliver reports on transit usage trends, opportunities for optimization, and program performance to leadership. Partnership Development: Build and maintain strong relationships with transit agencies, community organizations, and stakeholders across Colorado to enhance service delivery. Ensure all activities align with Medicaid regulations, ADA requirements, and MediDrive policies and procedures. Work closely with Customer Service, Operations, Network, and Clinical teams to ensure appropriate mode assignment and coordination of care. Additional Duties: Participate in special projects and perform other duties as assigned. Qualifications High school diploma or equivalent required; Associate’s degree preferred. 1–3 years of experience in transportation coordination, dispatching, logistics, or call center operations. Experience in NEMT, Medicaid transportation, or public transit systems preferred. Familiarity with Colorado transit systems and regional transportation authorities is a plus. Strong understanding of fixed-route transit, accessibility considerations, and member eligibility criteria preferred. Valid driver’s license with the ability to travel locally as needed. Core Competencies Strong knowledge of public transit systems, routing, and scheduling Excellent communication and interpersonal skills Ability to educate and guide members effectively Analytical skills to evaluate utilization and performance trends Strong organizational and coordination skills Ability to work cross-functionally with multiple stakeholders Proficient in Microsoft Office Suite and transportation management systems Detail-oriented with a focus on accuracy and compliance You Are A problem-solver who is passionate about improving access to care through innovative transportation solutions. Comfortable working directly with members and providers to guide transit utilization. A strong communicator who can simplify complex transit systems for diverse populations. Detail-oriented and organized, with the ability to manage multiple priorities. A collaborative team player committed to operational excellence and member experience. #J-18808-Ljbffr