Billing Supervisor

Application Instructions

Please complete the application completely and accurately.

Position Description

Position Summary

The Billing Supervisor serves as the leader for the billing department in their area of expertise. This position works under the direction of the Senior Accounts Receivable and Billing Supervisor while still performing some of the day-to-day duties. This position is also responsible for ensuring the Billing team is gathering and organizing billing data, utilizing client platforms to create and submit invoicing, tracking invoice lifecycle, interfacing invoices in the company's accounting system, ensuring contract compliance as it relates to billing, and communicating any billing discrepancies to the Operations Team while constantly evaluating processes and procedures to improve efficiency. The Billing Supervisor reports to the Senior Accounts Receivable and Billing Supervisor.

Duties / Responsibilities

• Supervision of assigned team including performance plan development, performance reviews, resource management, expense reporting, time sheet approvals, coaching and leadership development.
• Maintain a positive work environment focused on exhibiting New River values and goals for continuous improvement.
• Serve as a key resource for problem solving complex billing issues.
• Perform billing function for assigned jobs and assist team members with billing backlog as needed.
• Provide insights, expertise, training, and assistance to the Billing Administrators.
• Responsible for billing team creation and tracking of billing information via Microsoft Excel, Smartsheet, or similar programs.
• Assuring all billing processes are fully documented for training and coverage.
• Review existing Standard Operating Procedures with a focus on streamlining processes to improve efficiency, accuracy, and scalability.
• Ensure timely recording of invoices and credit memos into the ERP system for accurate financial reporting.
• Responsible for team's creation of billing of varying complexity to customers through client portals.
• Ensure compliance with client guidelines and agreements is occurring; providing analysis and risk mitigation as needed.
• Evaluate areas of risk and exposure within billing processes, providing recommendations for best practices and operational improvements to the immediate supervisor.
• Review Work-in-Progress (WIP) reports as needed to support Project Managers in financial oversight.
• Communicate and coordinate efforts with peers in the areas of Project Management, Project Coordination, and Project Controls Analyst to resolve billing issues and provide consistent customer communication.
• Own the results of data entry of invoices and credit memos into accounting platform providing tips and recommendations and process improvements on how to use ERP more effectively to team.
• Own the results of payroll hours and rates against billing timesheets correcting errors as needed.
• Ensure payment/billing data in support of monthly Work in Process reporting is accurate.
• Manage the compilation of information across Billing Administrators for both internal and external audits providing insight, recommendation, and decisions
• Ensuring accurate organization and maintenance of documents for record keeping purposes as well as performing other administrative duties.
• Create and configure billing templates for new projects within the ERP system.
• Maintain and analyze billing-related statistics, including customer rejections and errors, and report findings to the immediate supervisor.
• Collaborate with Billing Administrators and the Senior Accounts Receivable and Billing Supervisor to develop and implement billing policies and procedures to promote a cooperative, efficient, and productive work environment.
• Assist the AR Supervisor and AR Specialist in resolving outstanding issues related to cash receipt postings.
• Perform special projects and assignments as directed by the Senior Accounts Receivable and Billing Supervisor.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Position Requirements

Qualifications

• • High school diploma or equivalent.
  • Must have strong communication skills, both written and verbal, with a demonstrated ability to communicate in an effective and professional manner.
  • Demonstrated proficiency in Smartsheet and MS Office products.
  • Advanced competency level to uncover root cause of errors and resolve.
  • Ability to form professional partnership with external customers and stakeholders.
  • Strong understanding of auditing and invoicing processes with an eye for process improvements.
  • Ability to analyze and provide recommendations on financial billing data
  • Ability to work effectively in a team environment treating every interaction with respect and professionalism.
  • Highly organized with strong attention to detail.
  • Ability to provide high-level customer service in a fast-paced work environment.
  • Ability to multitask and prioritize daily with financial and administrative functions.

Travel

Travel may be needed as required for meetings and/or customer interaction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is required to sit at a desk and work on a computer for prolonged periods of time.

Equal Opportunity Employer

It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.