Marketing Operations Coordinator

Marketing Coordinator - Chicago-Based | On-Site

Why Join Midwest Express Clinic
At Midwest Express Clinic, "Express is our middle name."
We deliver fast, high-quality healthcare with heart - providing a convenient alternative to ER visits and traditional doctor's appointments for non-emergent care.
We are one of the fastest-growing urgent care providers in the Midwest, with 50+ clinics and continued expansion ahead.

Our culture is grounded in PACT :

• Positive - we bring solutions and energy
• Accountable - we own outcomes
• Compassionate - we care for patients and each other
• Teamwork - we win together

This is a place where you can make an impact quickly, grow your career, and be part of building something meaningful.

The Role
We are seeking a highly organized, execution-focused Marketing Coordinator to help drive accountability, communication, and operational excellence across all marketing initiatives. This is not an entry-level role. The ideal candidate brings experience coordinating marketing programs, managing vendors, tracking budgets and performance metrics, and supporting multiple concurrent projects in a fast-paced environment.
This role serves as a key connector between internal stakeholders, agency partners, vendors, and field operations. Success requires strong project management skills, attention to detail, business acumen, creativity, and the ability to keep projects moving from concept through execution.
The Marketing Coordinator will play a critical role in supporting brand growth, community engagement, clinic expansion efforts, digital marketing initiatives, and operational marketing effectiveness across MEC's growing footprint.
What You'll Own
Marketing Operations & Project Coordination

• Coordinate marketing initiatives from planning through execution
• Attend marketing meetings, document key decisions, track action items, and ensure timely follow-up
• Maintain project timelines and communicate status updates to stakeholders
• Identify roadblocks and proactively escalate risks or delays
• Support cross-functional marketing projects involving operations, clinical leadership, recruiting, and executive teams
• Help improve marketing processes, organization, and accountability

Vendor & Agency Management

• Serve as a primary liaison between MEC leadership and marketing agencies, vendors, and external partners
• Track agency deliverables, timelines, and performance expectations
• Monitor vendor accountability against agreed-upon goals and KPIs
• Coordinate recurring agency meetings and follow-up communications
• Assist with vendor onboarding, contracts, and invoice tracking

Budget & Performance Tracking

• Monitor marketing budgets and spending across multiple initiatives
• Review invoices and maintain accurate expense tracking
• Support budget forecasting and reporting
• Track and report key marketing metrics, campaign performance, and vendor results
• Maintain marketing dashboards and KPI scorecards
• Help evaluate return on investment across marketing programs

Brand Management & Clinic Experience

• Support maintenance and evolution of MEC brand standards
• Assist with clinic branding refresh projects and signage initiatives
• Maintain clinic look books and marketing asset libraries
• Ensure brand consistency across marketing materials and clinic locations
• Participate in marketing audits and reputation management initiatives

Events & Community Outreach

• Coordinate field marketing activities, community outreach events, grand openings, and local partnerships
• Assist with event planning, logistics, vendor coordination, and execution
• Support internal marketing initiatives tied to new services, provider launches, and clinic growth efforts
• Track event outcomes and marketing impact

Digital Marketing & Content Support

• Support social media content planning and execution
• Assist with video production, photography coordination, and content creation
• Coordinate marketing asset development with internal teams and external partners
• Support SEO, Google Ads, digital advertising, and online reputation initiatives
• Assist with AI-enabled marketing workflows and content generation processes

Analytics & Reporting

• Maintain marketing dashboards and reporting tools
• Analyze campaign performance and identify opportunities for improvement
• Monitor online reviews, reputation metrics, and patient engagement trends
• Prepare recurring reports for leadership review
• Ensure data accuracy and reporting consistency

Qualifications
Required

• Bachelor's degree in Marketing, Communications, Business, or related field
• 3+ years of marketing coordination, marketing operations, project coordination, or related experience
• Experience working with marketing agencies, vendors, or external partners
• Experience managing multiple projects simultaneously
• Strong organizational and follow-through skills
• Excellent written and verbal communication skills
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
• Experience tracking budgets, invoices, or project expenses
• Ability to work independently while managing competing priorities

Preferred

• Healthcare, multi-site retail, franchise, or consumer services experience
• Experience with project management platforms
• Understanding of SEO, Google Ads, digital marketing, and marketing analytics
• Experience supporting social media, content creation, or video production
• Familiarity with Canva, Adobe Creative Suite, or similar design tools
• Experience utilizing AI tools to improve marketing efficiency and execution

What Success Looks Like
A successful Marketing Coordinator will:

• Improve visibility and accountability across all active marketing projects
• Ensure agency and vendor deliverables are tracked and executed on time
• Maintain accurate marketing budget and spend tracking
• Improve marketing KPI reporting and performance visibility
• Support successful execution of clinic openings, service launches, and community events
• Help strengthen MEC's brand consistency and patient engagement efforts
• Create scalable processes that improve marketing organization and execution

Compensation
The expected salary range for this position is $70,000-75,000 depending on experience, skills, and qualifications.
Benefits
Midwest Express Clinic is proud to offer a competitive selection of employer-sponsored medical, dental, vision, and short-term disability plans to meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care, commuter benefits, life insurance, critical illness, and pet insurance.

We offer a company-sponsored 401(k) plan with employer match to support long-term financial wellbeing. Full-time employees are also eligible for Paid Time Off and wellness benefits, because we believe in building a career that supports both performance and balance.

Equal Opportunity Employer
Midwest Express Clinic is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Reasonable Accommodation
Midwest Express Clinic is committed to providing reasonable accommodation to applicants with disabilities throughout the hiring process. If you require assistance or accommodation, please contact our HR team at [email protected].

E-Verify
Midwest Express Clinic participates in E-Verify to confirm the employment eligibility of all newly hired employees.