BTR Portfolio Manager - New Development

divh2BTR Portfolio Manager - New Development/h2pPOSITION: BTR Portfolio Manager - New Development/ppCOMPENSATION: Pursuant to state regulations, the salary range is $120,000-$135,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts./ppSUMMARY/ppThe BTR Portfolio Manager is primarily responsible for overseeing on-site operations from the corporate level across an assigned portfolio of residential housing communities. This position requires a combination of operational and strategic focus while directly managing the on-site leaders toward achieving operational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals. This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions./ppRESPONSIBILITIES (Including but not limited to)/ppPORTFOLIO OVERSIGHT/pulliEnsure adherence to the responsibilities and obligations of the Companys Property Management Agreements (PMAs) in close collaboration with the Director, Operations and with the CGC legal and compliance teams while serving as the key point of contact between Cardinal Group HQ and the on-site teams for each assigned portfolio of communities./liliDirectly manage each on-site Community Manager, including providing operational support, guidance, direction, professional development, performance management, and ensuring the execution of their essential functions in accordance with expectations./liliAssist in the on-boarding of new Community Managers, including leading the preparation and execution of the orientation agenda and continued mentoring, additional training, or support needed from hire through the first 90 days of employment./liliAccountable for various key financial components related to community operations, including payroll, bonus processing, accounts receivable, budget variance, etc./liliRegularly work to increase the level of engagement, team member satisfaction and experience of all HQ and on-site team members within assigned communities./liliLead the planning, logistics, and execution of the lease-up and turnover process for each community within the assigned portfolio of communities, including vendor management, invoicing, scheduling, etc./liliConduct weekly or bi-weekly group calls with Community Managers from each of the assigned communities within the portfolio./liliMonitor and instill urgency related to staffing, including Team Member retention, job posting, candidate sourcing, interviewing, hiring, and onboarding./liliEnsures adherence to client-required reporting processes, templates, and schedules. This includes, but is not limited to, the annual planning and budget preparation process, weekly and monthly reporting, and monthly financial reporting in partnership with the accounting team./liliMotivate the team through positive recognition and strong leadership, giving emphasis on the companys Culture of excellence, rooted in diversity, equity, and inclusion./liliPrepare, analyze, and communicate various reports weekly, monthly, quarterly, and annually aimed at tracking and forecasting community performance in each respective area./liliWith direction from the VP of Operations and/or Director of Operations, prepare annual operating and capital budgets, marketing plans, and business strategy for all communities within the assigned portfolio./liliIn alignment with the Director, Operations vision for the assigned portfolio of communities, implement, execute on, and revise detailed sales, leasing, and operational plans, programs, and processes that lead initiatives to achieve occupancy and revenue goals./liliEnsure that each assigned community adheres to all organizational policies, procedures and practices, follow professional and regulatory standards, and further organizational success through flawless execution./liliTravel to assigned communities required as the needs of the business dictate. Serve as temporary on-site managerial support in the absence of a Community Manager, whether due to open positions, leaves of absence, or other situations as needed./li/ulpCLIENT RELATIONS/pulliDevelop and maintain strong business relationships with property ownership, oversee property management review, and manage investor/owner communications and reporting./liliLead monthly and quarterly calls with each client aimed at providing financial updates, operational metrics updates, general information, and answering questions / receive direction./liliCoordinate and conduct regular inspections of assigned communities to ensure proper curb appeal, leasing and maintenance operations, and delivery of our brand promise to residents, team members, and the community at large./liliAcquire, maintain, and continually exhibit a strong understanding of community housing markets across the country; understand trends, economic cycles, and new development; and be prepared to proactively recommend and implement changes to ensure continued success regardless of market conditions./li/ulpBUSINESS STRATEGY/pulliProvide operational assessments as assigned, including written reports for new or existing communities, articulating observations and recommendations for each facet of the assessment./liliParticipate in annual business planning, Capex, PPM reviews, auditing, contract proposals, new business responsibilities, NAA lease reviews, and other administrative duties as assigned by the VP of Operations and/or the Director of Operations./liliParticipate in new business presentations and assist the Business Development Team with deliverables, including but not limited to budgets, market studies, and pricing exercises./liliAcquire and consolidate feedback and insights into company initiatives, operational processes, policies, and standard operating procedures./liliCollaborate with other Cardinal Group operators with the aim of generating strategic, operational, financial or investment recommendations for client consideration/implementation./li/ulpQUALIFICATIONS/pulliBachelors degree/lili5 years of relevant industry experience and leadership experience/liliSkilled in developing and maintaining strong client relationships/liliSuccessful leadership and motivation of direct reports in previous roles/liliExcellent time management and organization skills/liliAbility to meet strict deadlines and prioritize tasks/liliExcellent analytical skills, attention to detail and a strong work ethic/liliAbility to problem-solve and find innovative solutions/liliWilling to travel a minimum of 12 weeks per year/liliProfessional written and verbal communication skills/liliBrings a positive attitude and great interpersonal skills required/liliAbility to embody the Cardinal Culture and Cardinals Core Values every day/li/ulpWORK ENVIRONMENT/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppIncumbents primarily work in an office environment but also have frequent exposure to outside of apartment buildings and in all areas of the property, including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous./ppPHYSICAL DEMANDS/ppThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppWhile performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet./ppThe Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus./ppRoutine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time./ppThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div