Dispatch Manager

SUMMARY:

OrePac Building Products is a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

Under the direction of the Operations Manager, the Dispatch Manager is responsible for providing daily direction and support to the branch’s commercial and local delivery drivers. Through demonstrated safe behaviors, the Dispatch Manager will direct delivery drivers to provide accurate and efficient, on-time deliveries of finished products to customer locations and/or specified job sites. Is responsible for providing superior levels of management and leadership to a team of direct-reports and building an environment that focuses around employee engagement and OrePac’s core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This is a Full-Time salary exempt position. Normal days of work are Mondays through Fridays; shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

Responsibilities include, but are not limited to, the following:

• Manage staffing; responsibilities include interviewing, hiring, orientation, training, performance reviews, rewarding and disciplining employees, including termination, development of employees and addressing complaints, and resolving personnel issues while staying in accordance with applicable state and federal laws and the organization’s policies.

• Responsible for maintaining a personnel structure and staffing level to accomplish the delivery operation’s mission in an effective and efficient manner.

• Responsible for taking calls and managing the schedule of trucks on the daily receiving board.

• Ensures drivers are routed effectively to meet planned commitments while keeping in mind length, the purpose of the trip, and freight requirements. Use of route optimization and knowledge of the local market to meet established delivery targets and goals.

• Responsible for onboarding new drivers and management of delivery operations equipment and expenses, including but not limited to, issuing keys, and record sheets, providing credentials to drivers, maintaining records of mileage, fuel usage, scheduling and tracking of repairs, and other expenses. Will issue equipment to drivers such as hand trucks, dollies, and blankets.

• Will coordinate for a helper to assist the primary driver as necessary dependent on scheduled deliveries and route.

• Records time of departure, destination, cargo, and expected time of return.

• Responsible for providing professional and timely communication to OrePac customers to expedite or locate missing, misrouted, delayed, or damaged products. Responsible for arranging pick-up and return of material.

• Establishes service or delivery routes with the expectation to revise and adjust as necessary based on market demands.

• Responsible for arranging backhauls as appropriate.

• Responsible for adherence to OrePac’s safety program. Shares responsibilities with Operations Management in efforts to aid in training, conducting safety observations, and participating in incident investigations to determine root causes.

• Assures driver compliance with applicable state and federal regulations.

• Follow and comply with OrePac’s policies and procedures and applicable state and federal laws.

• Will develop and manage to established goals for efficiency and profitability of trucking operations as periodically established.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIRED SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Must be flexible and ready to adapt within a fast-paced working environment while maintaining quality results and achieving operational delivery goals.

• Strong communication skills. Comfortable engaging and leading individual and team discussions and meetings. Ability to articulate direction and expectations to teammates in a clear and concise manner.

• Ability to re-prioritize as necessary throughout the day with minimal supervision and effectively communicate changes with the team.

• Knowledge and understanding of safety and transportation requirements, DOT compliance, ELD equipment use, route optimization, and delivery efficiencies.

EXPERIENCE AND EDUCATION:

High School diploma or general education degree (GED), or three to five years related experience and/or training; or any combination of education, training, or experience that demonstrates the ability to perform the duties of the position. CLASS A CLD a plus

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl

• Regularly required to see, talk, and hear

• Regularly use hands and fingers to handle or feel objects, tools, or controls

• Regularly reach with hands and arms

• Regularly lift/move/manipulate up to 50 pounds and occasionally team lift up to 100 pounds

• Specific vision abilities include peripheral vision

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• The noise level in the work environment is usually moderate/loud

• The employee frequently works in high, precarious places

• The employee occasionally works in outside weather conditions

COMPENSATION AND BENEFITS:

• D.O.E.

• Medical, dental and vision insurance

• Informed Health Line and Health Advocates

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Employee Assistance Program (EAP)

• Employee Product Purchase

• Free Gym membership

• Life, Short-term Disability, and Long-Term Disability Insurance

• Voluntary benefits

• 401(k) with Employer Match

• Paid time off (PTO) and paid holidays