Multi Unit Manager

Multi-Unit Manager

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin' Donuts and/or Dunkin' Donuts/Baskin Robbins combo restaurants, including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Responsibilities Include

Team Environment

Responsible for general Human Resource functions such as recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development

Ensure appropriate training tools are utilized

Operational Excellence

Create and maintain a people first culture in the restaurant

Monitor, follow up and report training progress

Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws

Ensure Brand standards, recipes and systems are executed

Prepare, complete and follow up on action plans for remodels and new restaurant openings

Lead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability

Identify and support systems to control costs and maintain budgets

Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs

Support sales goals by developing action plans for seasonal forecasting

Ensure tools and systems are in place to roll out new products, systems and processes

Skills/Qualifications

Associate's degree in related field or equivalent in education and experience

Fluent in English

Microsoft Office proficiency

Facilitation and presentation skills

Written and verbal communication skills

Competencies

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goals

Monitors progress, measures results and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee's strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn and improve

Resolves situations using facts involved, ensuring consistency with policies and procedures

Escalates issues as appropriate

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

Understands guest and competition; translates and applies own expertise to address business opportunities

Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Leading with Vision

Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization

Drives a clear vision or sense of purpose and clearly communicates to the team

Links mission, vision, values, goals and strategies to everyday work

Strategic Thinking

Sees where current trends will lead, and how they may influence the organization's direction

Translates the vision for a program into clear strategies

Thinks in strategic terms and is able to make the connection across functional teams