Automotive Accessories Manager - Tenvoorde Ford

What Employees Love about Tenvoorde Ford Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our teams feel valued. This is where our best ideas come from. Upward mobility – Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company. Positive, family-oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work‑life balance, benefits and knowing your contributions make the difference. The Tenvoorde Family is seeking an amazing Accessories Manager Have you been told you’re “outgoing, energetic, a positive person, reliable and great with people”? Are you looking for a job or career that offers stability, growth opportunity and a better work‑life mix? If so, we are looking for someone just like you! Due to the growth of our company and the need to better serve our customers we are looking for you! Responsibilities What does an Accessories Manager do? Build and maintain collaborative partnerships with Sales, Service, Parts and Commercial sales departments to fulfill the mission, vision and strategic plan of the organization. Work with Parts Manager to manage accessory inventory. Manage lost orders, late arrivals, technician concerns and warranty issues. Manage the accessory sales function, scheduling of installations, working with advisors and customers to ensure a smooth customer experience during the process. Greets and interviews every customer at time of sale for add on accessory opportunities. Any customers that get missed in the process are contacted via phone, text or email after the sale. Review leads and contribute expertise to converting leads into sales. Participate in the strategic marketing and advertising promotions efforts to source leads. Manage CRM to retain customers and seek prospective sales. Set sales goals, track progress and lead the achievement of those quotas. Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review. Assist sales process to answer customer questions and issues when required. Work with service advisors to assist with installation or sales questions. Review email and other outgoing correspondence, create accessories area of website. Monitor competitive environment to ensure price and quality outcomes. Troubleshoot problems and concerns from staff and customers. Attend trade shows and relevant events to build knowledge and network. Keep two active pre‑built “Accessory Vehicles” in the new vehicle inventory. Be an active participant in sales meetings. Engage with staff with ideas, marketing plans, specials, reward sales with recognition or spiffs. All other duties as needed not noted above. Qualifications Must be a “team player” Must be reliable, many employees in the dealership depend on the accessories manager. Exceptional ability to learn and grow Amazing work ethic Detail oriented Must be a self‑starter and independently motivated Outstanding ability to work with a team and take direction Ability and willingness to adopt modern technology Strong written and verbal communication skills Proficiency in use of basic computer and phone systems Ability to bend, move, lift and physically perform duties in the scope of this position. Benefits Paid Time Off Health Insurance, single and family coverage Health Savings Account option Dental Insurance Life Insurance 401k retirement plan Employee Vehicle Discounts Employee Parts/Service Pricing Discounts Referral Bonus Program Good to Know Before You Start! Be prepared to work approximately 45 hours per week 5 day work week, working Saturdays with a day off in the week. Team players only! You will work with multiple departments and many different people. Know your work makes a difference! All systems rely on accurate information and that starts and finishes with you. You will have support! We have a veteran staff to teach and assist. You may be asked to perform other duties. With additional responsibilities comes additional pay. Must be adaptive to and embrace change We WANT you to make a difference, share your ideas with management! Tenvoorde Ford is growing rapidly and needs the “best‑of‑the‑best” talent and is willing to pay accordingly. We are excited to hire the ultimate team player that either is a difference maker or has the ability to be those people but have been held back by their current employer. We encourage people to be amazing every day. If this is you: you are wanted at Tenvoorde Ford so please apply. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Tenvoorde Ford, Inc.