Back of House Shift Leader

Chick-fil-A Back of House (BOH) Shift LeaderAt Chick-fil-A, the Back of House Shift Leader plays a critical role in delivering an exceptional guest experience by ensuring excellence in food quality, food safety, and kitchen operations. This leader is responsible for executing daily operations with precision, developing team members, and upholding Chick-fil-A standards during every shift.This role is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about developing others while pursuing operational excellence.Key ResponsibilitiesOperational ExcellenceLead and execute kitchen operations to ensure accuracy, speed, and quality of all food itemsMaintain Chick-fil-A standards in food safety, cleanliness, and organization (EcoSure & Pathway aligned)Ensure proper holding times, food rotation, and waste controlExecute intentional setups to position the kitchen for success during peak and non-peak hoursMonitor kitchen flow and make real-time adjustments to ensure efficiencyFood Safety & QualityChampion food safety procedures and ensure compliance with all Chick-fil-A and EcoSure standardsConduct regular line checks, temperature checks, and cleanliness auditsServe as a "guardian of the brand" by holding the team accountable to the highest food safety standardsLeadership & Team DevelopmentLead, coach, and develop team members during each shiftSet clear expectations and provide real-time feedback to improve performanceTrain and onboard new team members using Chick-fil-A systems and processesFoster a positive, team-oriented environment that reflects Chick-fil-A's culture and valuesShift Execution & AccountabilityOwn shift execution from start to finish, ensuring all operational goals are metCommunicate effectively with Front of House leaders to ensure seamless operationsHold team members accountable to standards including urgency, professionalism, and teamworkEnsure proper opening and closing procedures are completedWinning Hearts Every DayModel Chick-fil-A's Core 4 (Eye Contact, Smile, Speak with Enthusiasm, Stay Connected) within the kitchen teamPromote a culture of care, respect, and excellence that positively impacts both team members and guestsRecognize and encourage team members to reinforce positive behaviorsQualificationsPrevious leadership experience in a restaurant or fast-paced environment preferredStrong understanding of kitchen operations and food safety practicesAbility to lead with urgency while maintaining attention to detailStrong communication and problem-solving skillsAbility to stand for extended periods and lift up to 50 lbsFlexible availability, including evenings and SaturdaysWhat We're Looking ForA servant leader who leads by exampleSomeone who takes ownership and demonstrates accountabilityA coach who is passionate about developing othersA team player who thrives in a high-performance environmentA leader committed to excellence, not just completionBenefitsCompetitive pay based on experienceLeadership development and growth opportunitiesPositive, team-oriented work environmentFlexible schedulingOpportunity to make a meaningful impact on people every dayOur PurposeAt Chick-fil-A, we are committed to being the world's most caring company. As a BOH Shift Leader, you play a key role in creating a culture where both guests and team members feel valued and cared for.