Chinese Translator- CAIPA Ambassador (On-Site)

Overview As the Chinese Translator-Care Navigator for Maimonides Hospital, the role is to enhance patient care, patient experience, and transitional care of Chinese-speaking patients in the Emergency Department, inpatient setting, outpatient units, and the cancer center. The goal is to promote patients’ bio‑psycho‑socio‑economic well‑being and connection to community resources and support. The navigator also facilitates appropriate follow‑up care when patients return to the community to reduce readmission risk. Responsibilities Assist patients in navigating their care in a medical setting, including simple interpretation for Chinese-speaking patients. Expect community‑referred patients, greet them, and assist with registering patients in the hospital setting. Foster communication between the hospital and referring community physicians. Identify and engage patients who require additional community support and refer them to the CAIPA Care team to facilitate connection to resources. Update or add PCP information to the hospital system to ensure discharge records are transmitted to the correct PCP after patient discharge. Provide psychosocial support to patients and their families (only applicable to the Cancer Center). Organize and facilitate support group programs for Chinese-speaking patients in collaboration with the Cancer Center teams (only applicable to the Cancer Center). Liaise with the Asian Outreach department to troubleshoot challenging patient issues. Facilitate the safe discharge of patients from the ED and inpatient units by collaborating with case managers, nurses, and doctors. Follow up with patients post‑discharge to promote timely and appropriate follow‑up care, enhance medication compliance, and identify issues requiring further assistance. Assist patients in making specialist appointments through appointment scheduling and the Asian Outreach department. Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient). Requirements High school graduate or equivalent. Bilingual in Chinese required. 1 year of work experience in Health Care preferred. Care Management experience preferred. Mobility required. Good oral and written communication skills. Benefits Competitive health benefits including Medical, Vision, Dental, and Life Insurance. 401(k) retirement plan with a 6% corporate match. Paid Time Off. 13 paid holidays. #J-18808-Ljbffr CAIPA MSO