PARKING CONTROL OFFICER (FULL-TIME)

PAY RANGE - $21.34 - $30.43/hr - plus a comprehensive benefits package

GRADE 104

General Statement of Duties: Enforces all parking laws and ordinances within the City of Manchester; performs directly related work as required. Examples of Essential Work: Patrols an assigned area to monitor for parking violations, issue citations and/or warnings as warranted; Impounds vehicles parked overtime or illegally parked on City streets or private property; Serves as a central information point for citizens, answering questions regarding public parking issues, as well as general information about the City of Manchester; Completes written reports on vehicle impoundments, stolen vehicles, found property and related information; Operates a hand-held ticket processor for issuing parking tickets; Enters, maintains and retrieves statistical data on citations, impoundments and habitual scofflaws; Reports accidents, abandoned cars, suspicious activity and crimes in progress to Emergency Communications Dispatch; Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems; Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas; Responds to citizens’ questions and comments in a courteous and timely manner; Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities; Performs other directly related duties consistent with the role and function of the classification. Required Knowledge, Skills and Abilities: Thorough knowledge of all related parking laws within the City of Manchester; Substantial knowledge of Police Department activities, purposes and procedures; Ability to perform in a courteous and professional manner in all situations, including those in which individuals may be hostile regarding a parking or traffic ordinance; Ability to advise and direct Police Officers and other emergency personnel and to quickly disseminate crucial information in a clear, concise and understandable manner; Ability to draw out needed information from persons involved in all types of emergency situations; Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language; Ability to understand and follow oral and/or written policies, procedures and instructions; Ability to prepare and present accurate and reliable reports containing findings and recommendations; Ability to operate or quickly learn to operate a personal computer using standard or customized software applications appropriate to assigned tasks; Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions; Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines; Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology; Integrity, ingenuity and inventiveness in the performance of assigned tasks. Acceptable Experience and Training: Graduation from High School or possession of a GED; and Some experience in legal enforcement operations; or Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. Required Special Qualifications: Ability to pass a background check. Essential Physical Abilities: Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively; Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to monitor parking activities; Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a hand‑held computerized ticket machine and related equipment; Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to have access to all areas of the City. #J-18808-Ljbffr City of Manchester, NH