Quality Analyst - Shipping Support

Job Title: Quality Analyst - Shipping Support Duration: 6 Months (Contract to hire) Location: Whiteland, IN 46184 Pay Rate: $28.00 - $29.15 hourly on W2 Core Responsibilities Support onsite team by collaborating with the 3PL employees and internal customers related to shipping discrepancy claims. Investigate shipment discrepancies, determine root causes, and implement preventive measures to ensure ongoing quality and compliance. Support customer claims process and coordinate between shipping office and claims analyst team. Actively support the Quality team with additional activities as needed to meet quality targets and drive continuous improvement. Support oversight and administration of the returnable container program on behalf. Occasionally lift up to 35 lb. as required to support operational activities. Work is performed in both office and warehouse environments and may require walking and standing on the shop floor within a large warehouse environment. Skills Needed for the Role Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment. Excellent verbal and written communication skills with a customer-focused mindset. Strong computer skills and data analysis skills. Demonstrated experience with data entry, report generation, and office productivity tools (e.g., MS Excel, PowerPoint, databases). Ability to handle sensitive information with professionalism and discretion. Strong organizational and problem-solving skills. Experience working cross-functionally with internal teams and external stakeholders with a collaborative mindset. Ability to explain complex topics clearly to diverse audiences. Additional Information College Degree Preferred Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr