Clinic Manager

Golden Steps ABA Clinic Manager

Golden Steps ABA is on a mission to change lives—one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

The Golden Steps Clinic Manager sets the tone for the entire center's team member culture and family experience. This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client's family enters the building. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process. Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Clinic Manager's responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

High school diploma or equivalent

Registered Behavior Technician Certification

2+ years of office management or customer service experience required

An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.

Ability to follow written instructions

Ability to use computers and computer/software programs

Ability to communicate expressively and receptively

Proficiency in PC software, especially spreadsheet programs;

Strong communication skills, both written and verbal with internal and external stakeholders;

Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Golden Steps brand;

Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;

Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;

Excellent interpersonal and listening skills;

Experience analyzing and summarizing data clearly and concisely;

Demonstrated strong work ethic with attention to detail, accuracy, and quality;

Established track record of generating error-free work;

Organizational and multitasking skills;

The ability to work independently and exercise good judgment and decision

Frequent interaction with supervisor, senior leaders, and other teams

Frequent interaction with key internal and external stakeholders

Frequent interaction with current and prospective clients

Determining case assignments for Behavior Technicians;

Monitoring and observing feedback related to performance to make management decisions up to and including decisions around termination;

Addressing and resolving Behavior Technician complaints;

Collaborating and problem-solving with other departments to ensure general satisfaction;

Coordinating with Human Resources and State Directors to make decisions around termination of Behavior Technicians;

Center hours vary by location, but are Monday through Friday.

Additional time or flex schedules may be required to complete the above work or meet 8:

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

Physical Requirements:

Employee must be able to lift up to 35lbs.

Bending and squatting for up to an hour per day.

Required to perform activities that entail fine and gross motor skills, bend kneel, squat sitting on floor level or in a chair, or standing for periods of time.

Kids are fast, so the ability to follow a child without restrictions throughout the center (sometimes at a rapid pace) is needed.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.