Senior Specialist

Senior Specialist, Account Management Senior Specialist, Account Management – provides day‑to‑day support for account management activities, ensuring account teams are well‑prepared for client discussions and enabling senior consultants to focus on strategic engagement. The Position This role is based in Chicago or Denver, requires 3 days per week in office and occasional 0‑10% travel. Key Responsibilities Support development of account and client intelligence, client research, and executive relationship mapping. Coordinate logistics for account team meetings, including scheduling, agendas, and materials preparation. Document client updates, account team discussions, and follow‑up actions, and ensure timely dissemination to account teams. Maintain CRM and account management systems and account plans, ensuring data integrity, reporting accuracy, and account visibility. Track client opportunities, account activities, and growth indicators; identify trends and support reporting insights. Prepare presentations, summaries, and supporting materials for account management meetings and leadership reviews. Collaborate with AVPs and Sales Operations to ensure consistent, accurate reporting across accounts. Support account management training, onboarding, and adoption of account planning tools and processes. Support continuous improvement of account management processes and tools. Qualifications 3+ years of relevant and related experience in account coordination, client support, or professional services. Strong organizational skills with the ability to manage multiple tasks and deadlines. Proficiency with Microsoft Word, Excel, and PowerPoint. Experience with CRM systems such as Microsoft Dynamics preferred. Excellent attention to detail and accuracy in documentation and reporting. Strong written and verbal communication skills with the ability to prepare clear summaries and materials. Collaborative mindset with the ability to work effectively with account managers, consultants, and cross‑functional teams. Demonstrated professional judgment, integrity, and commitment to supporting client engagement activities. Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States with Kaufman Hall. Education Bachelor’s degree required. Physical Requirements Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally done sitting, talking, hearing and typing; visual acuity to use a keyboard, prepare and analyze data and figures, transcribing, and viewing a computer terminal; extensive reading. Work Environment Travel required: occasional 0‑10%. Role is based in Chicago or Denver and requires 3 days per week in office. Work is regularly performed in a combination of office and home office settings, and routinely uses standard office equipment. It may require the maintenance of a home office and proximity to an airport for work‑related travel. Compensation Estimated salary range: $60,000 to $100,000. Incentives This position is also incentive eligible. Equal Opportunity Employer Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual and also perceived or assumed protected group status as defined by law. #J-18808-Ljbffr