Senior Billing Analyst

Senior Billing AnalystWe're seeking a detail-oriented, numbers-savvy Global Billing Analyst to support the full order-to-cash process across international operations. This position plays a vital role in managing billing workflows, supporting financial accuracy, and ensuring a smooth customer experience. As part of a distributed global team, this role requires flexibility, precision, and strong collaboration skills. This is a hands-on position within a global finance team, responsible for billing, collections, and accounts receivable activities. You'll work cross-functionally with teams across regions and time zones, ensuring timely, accurate, and compliant invoicing processes.Job ResponsibilitiesManage billing operations from invoice creation to payment tracking across multiple markets and currencies.Submit invoices through client billing platforms and ensure alignment with contract terms, tax regulations, and internal policies.Process adjustments such as time and cost reallocations, write-offs, and discounts, ensuring appropriate approvals are documented.Maintain accurate records and audit trails in accordance with internal standards and regulatory requirements.Act as the main contact for internal teams and external clients on billing-related inquiries, ensuring timely issue resolution.Reconcile account discrepancies, investigate client disputes, and support collections as needed.Generate reports (e.g., aging reports, cash flow projections, billing audits) to support internal decision-making.Contribute to process improvement initiatives aimed at optimizing billing workflows and financial controls.Train and support new team members as required.Required QualificationsStrong numeracy and reconciliation skills; confident working with financial data.Proficiency in Microsoft Excel and Word.Comfortable working flexible hours, including occasional off-hours support.Clear and professional communication skills; able to work effectively with cross-functional stakeholders across regions.Strong organizational and time management abilities with a focus on results and meeting deadlines.A proactive approach to identifying inefficiencies and suggesting process improvements.Previous experience in a shared services or global operations environment.Familiarity with billing systems and procedures.Experience using enterprise billing platforms (e.g., 3E or similar tools) in a professional services or complex billing environment.