Estimator

Estimator – The Boyd Group LLC Join to apply for the Estimator role at The Boyd Group LLC The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required insurance programs and procedures Participate in daily “production walks” with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meetings (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company’s Core Values: Honesty, Integrity & Respect Qualifications Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Basic Computer Skills Minimum1‑year experience for DRP’s compliance Willingness to complete I‑CAR Training Valid Driver’s License Benefits Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week 6 paid holidays annually 401(k) Retirement Plan with company match Employer Paid Short‑Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non‑Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Pay: $47,800 - $150,000 a year. This is a Commissioned position. Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. #J-18808-Ljbffr