Patient Care Coordinator I

Job Description

Job Description

The Patient Care Coordinator manages communication between patients, family members, attorneys, and care providers in all aspects of patient care. The Patient Care Coordinator I answers incoming calls, emails, and chats to ensure each patient receives the best service possible. This position is a dedicated partner to clinical staff and is responsible for ensuring quality patient care.  

 

What you will do:

• Handle calls from patients, attorneys, nurse case managers, adjusters, and other stakeholders. 
• Provide accurate information and assistance, ensuring a high level of customer satisfaction.
• Assess caller concerns, determine the best course of action, and resolve or escalate issues promptly.
• Utilize problem-solving skills to address and mitigate escalated Tier 1 calls effectively.
• Schedule patient appointments, ensuring optimal use of clinic resources.
• Answer pre-visit questions and provide necessary information to patients.
• Partner with clinical staff to ensure best practices in handling medication and authorization calls. 
• Facilitate communication between clinical and administrative teams.
• Ensure compliance with professional standards and regulatory requirements for insurance.
• Verify PPO/Medicare insurance patients and create charts as needed.
• Route calls to appropriate departments when necessary.
• Enter data and information accurately into the desired database location. Complete tasks assigned by Tier 3 within the specified deadlines.
• Use Zendesk to track and manage tasks provided by Tier 3.
• Answer incoming chats from patients and stakeholders, providing timely and accurate responses. Become familiar with California work rules and regulations.
• Maintain basic knowledge of commercial HMO/PPO insurance and personal injury cases.
• Act as a liaison between the UR Department, adjusters, attorneys, and the authorization department to secure treatment authorizations.
• Navigate Electronic Medical Records (EMR) systems to follow up on requests and resolve issues.
• Document calls and interactions accurately.
• Adhere to HIPAA and confidentiality laws regarding the protection of health information.
• Partner with Medical Assistants (MAs) and Scribes to promptly handle medication issues.
• Assumes other responsibilities as appropriate to the position and organizational needs.

 

Qualifications:

• High school diploma or GED
• Customer service: 1 year (Preferred) 
• Medical office: 2 years (Preferred)
• Bilingual in Spanish preferred (Preferred)

 

Compensation Range: 

$21.00 to $22.00 Hourly 

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

 

Why You'll Love Working Here:

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO) 
• 401(K) Plan with Employer Matching 
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC. 

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.