Customer Service Manager | North Carolina | Remote

OperationsArmy

Job Openings Customer Service Manager | North Carolina | Remote

About the job Customer Service Manager | North Carolina | Remote

Fully Remote Customer Service Manager (Self-Serve SaaS)

Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.

What You'll Do

Team Management & Operations Oversight

Manage, coach, and support a distributed team of customer service representatives
Monitor ticket queues and team performance to ensure SLAs are consistently met
Review escalations and provide strategic guidance on resolution paths
Schedule and coordinate team coverage to ensure consistent support delivery

Process Improvement & Cross-functional Collaboration

Optimize support workflows, scripts, and automation tools to improve efficiency
Identify recurring user issues and relay insights to product and engineering
Own and evolve the internal knowledge base and training processes for reps
Lead weekly syncs with support staff and provide regular performance feedback

What Were Looking For

Must-Have Experience

2+ years managing customer service or support teams (SaaS or startup preferred)
Proven ability to scale support operations in a remote-first environment
Excellent communication and coaching skills
Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
Data-driven approach to performance and customer satisfaction

#J-18808-Ljbffr

Apply

Vacancy posted 7 hours ago

Similar jobs that could be interesting for youBased on the Customer Service Manager | North Carolina | Remote in Raleigh, NC vacancy

Account Manager - North Carolina
$105k - $125k
...NCUSA - Sales - Account Management /Full Time /RemoteAt... ...Account Manager in the North Carolina market!We're looking... ..., deliver outstanding service, and lead impactful projects... ...and ensuring customer satisfaction.Location... ...Arrangement: This role is remote with expectations to travel...
Remote work
Full time
Contract work
Work at office
Daniels Health
Charlotte, NC
3 days ago
Sales Account Manager - Virginia & North Carolina
...exceptional turnaround times, and a customer service team that averages 12 years... ...Summary The Account Manager is responsible for... ...responsible for the Virginia & North Carolina Market and shall reside within... ...Environment This remote role will require up to 25%...
Remote work
Work at office
Flexible hours
Night shift
Three Rivers Optical
Pittsburgh, PA
22 days ago
Account Executive - North Carolina
...Salary Account Executive - North Carolina Lee Enterprises, partnering... ...outcomes. Develop and present customized digital advertising proposals... ...website solutions. Create, manage, and advance a sales pipeline... ..., media, marketing services, or B2B sales experience preferred...
Suggested
Temporary work
Work at office
Local area
BLOX Digital
Hickory, NC
5 days ago
Advisory Enterprise Account Manager - North Carolina
$300k
...with over five years of experience in managing enterprise accounts and a passion for... ...If so, you will thrive in our dynamic remote environment and play a crucial role in... ...-edge technology, the team emphasizes customer-centric service, ensuring that clients achieve their business...
Remote work
Work at office
Local area
Relocation package
Nutanix
Raleigh, NC
3 days ago
Key Account Manager, Institutional Sales - Carolinas
$112k - $165k
...here’s how the Key Account Manager, Institutional Sales - Carolinas role will make an impact:... ...:Territories include North and South Carolina. Portfolio... ...and pricing for each customer depending on the Acute and... ...SummaryLocation: United States Remote Office; North Carolina,...
Remote work
Full time
Contract work
Work at office
Local area
Worldwide
Viatris
Raleigh, NC
6 days ago
Field Sales Manager, North Carolina
$198k - $297k
...sellers sell online, manage inventory, offer buy now... ...ve embedded financial services tools at the point of... ...for a leader based in North Carolina who is both a coach and... ...joining prospect and customer meetings, demonstrating... ...the life you want. Remote work, medical insurance...
Remote work
Local area
Worldwide
Flexible hours
Square Capital
Charlotte, NC
6 days ago
Account Manager - North Carolina
...for a driven and results-oriented Account Manager to join our team and help us grow our presence in North Carolina. Job Overview: As an Account Manager at... ...develop new ones, and deliver exceptional service to ensure customer satisfaction. You?ll work closely with...
LEUCO TOOL CORPORATION
High Point, NC
a month ago
Personal Lines Assistant Account Manager North Carolina
...growing agency is looking for a Personal Lines Assistant Account Manager to handle a small to middle-market desk. Hybrid work schedule 3... ..., ability to learn and grow. Hybrid work schedule (3 days in office/2 remote). Full Healthcare Benefits, PTO, and 401K....
Remote work
Work at office
Criterion Executive Search
Randleman, NC
4 days ago
Account Executive, Surgery Ultrasound (North Carolina / South Carolina)
...Ultrasound imaging systems, options, and service contracts to prospective and existing customers in their assigned territory.... ...Work with Regional Managers to develop a calling strategy in... ...based on business need. * #LI-Remote In the event that COVID-19 vaccine...
Remote work
Full time
Work at office
Local area
Flexible hours
FUJIFILM Biotechnologies
Remote
10 days ago
Enterprise Account Executive, Carolinas
$290k - $305k
...Enterprise Account Executive: Carolinas and Tennessee We... ...the Carolinas region(North Carolina, South... ...challenges for major customers. Key Responsibilities... ...attainment. ~ Experience managing and closing complex,... ...and efficiently in a remote, field-based...
Remote work
Full time
Axonius
Tennessee
7 days ago
Corporate Account Executive - North/West Africa (Remote, UAE)
...is growing daily. Our customers span all industries, and... ...territory within North/West Africa to drive... ...report updates to the management team. Become an insider... ...of our solutions and services when compared to the relevant... ...technologies #LI-Remote #LI-AL1 Benefits...
Remote work
Permanent employment
Work at office
Local area
Remote
7 days ago
Locum Physician (MD/DO) - Radiology - General/Other in North Carolina
...Radiology - General/Other Location: North Carolina Employer: Medicus Healthcare... ...Schedule: 7p-5a, specific date Setting: Remote Case Volume: 77 RVUs Case Types:... ...team. Experience simplified assignment management and timesheet submittals via the...
Remote work
Weekly pay
Full time
Locum
Immediate start
Day shift
Medicus Healthcare Solutions
North Carolina
1 day ago
North Carolina Licensed Home Inspector
$55k - $85k
...Guardian Real Estate Inspections, LLC is seeking a Licensed North Carolina Home Inspector to perform high‑quality residential inspections... ...structured part‑time) Hybrid work model (field inspections + remote reporting) Mileage reimbursement Tools & equipment stipend...
Remote work
Full time
Part time
Work from home
Flexible hours
GUARDIAN REAL ESTATE INSPECTIONS
Hertford, NC
4 days ago
Transportation Project Manager - North Carolina
...looking for a Transportation Project Manager in the Raleigh or Winston-Salem, North Carolina offices. As a Transportation... ...practical results, and outstanding service. For more than 130 years, we have... ...schedule with up to 40% of remote work, and an alternative work schedule...
Remote work
Full time
Local area
Flexible hours
Freese and Nichols
Raleigh, NC
3 days ago
BCBA | Remote North Carolina
$90k - $100k
...Certified Behavior Analyst (BCBA) – Remote ???? Remote ???? $90,000... ...serving families in North Carolina. You’ll have the opportunity... ...to provide high-quality ABA services, partner with families,... ...Excellent organization, time-management, and clinical documentation...
Remote job
Full time
Live in
Work from home
Autism 360
Charlotte, NC
27 days ago
Physician (MD/DO) - Radiology - Neuroradiology in North Carolina
...Radiology - Neuroradiology Location: North Carolina Employer: All Star Healthcare... ...Start Date: ASAP About the Position Remote Nighthawk Neuroradiologist position in the... ...Healthcare Solutions Benefits ~ Full-service agency ~24/7 professional and reliable...
Remote work
Weekly pay
Full time
Live in
Work at office
Immediate start
Visa sponsorship
All Star Healthcare Solutions
North Carolina
1 day ago
Account Manager - Semiconductors - North America
...Account Manager / Electronic Components Broker Uncapped Earnings |... ...Trading Opportunities | Fully Remote Are you currently thriving... ...operations across Europe, the UK, North America, and growing... ...run your desk, access a global customer base, and benefit from one of...
Remote work
Immediate start
Worldwide
Redline Group - Specialist Recruitment for Technology & Elec...
United States
2 days ago
Wholesale Market Area Manager - North Carolina
...reside within the territory (North Carolina, South Carolina and parts... ...Wholesale Market Area Manager administers Sales and Service Agreements between... ...dealerships, external fleet customers, and Independent Aftermarket... ...This role is categorized as remote; however, the selected...
Remote work
Full time
Live in
Local area
Work from home
Relocation
Relocation package
General Motors
North Carolina
2 days ago
Senior Sales Representative- Raleigh North Carolina
$109.3k - $150.3k
...Representative- Raleigh North Carolina Work From Home NC R... ...family of companies, we serve customers in more than 80 countries... ...marketing, technical services, and product management to drive territory success... ...10k/ year. #LI-MA1 #LI-REMOTE #P #D Please Keep in...
Remote work
Full time
Temporary work
For contractors
Local area
Work from home
Flexible hours
Johns Manville Corp - Berkshire Hathaway
Apex, NC
1 day ago
Locum Physician (MD/DO) - Radiology - General/Other in North Carolina
...Radiology - General/Other Location: North Carolina Employer: Medicus Healthcare... ...for radiologists to provide onsite or remote coverage at a reputable hospital in northeastern... .... Experience simplified assignment management and timesheet submittals via the...
Remote work
Weekly pay
Full time
Locum
Immediate start
Monday to Friday
Flexible hours
Night shift
Weekend work
Day shift
Afternoon shift
Medicus Healthcare Solutions
North Carolina
1 day ago
Accounting Manager - North Carolina Council of District Attorneys
$100k - $125k
## Accounting Manager - North Carolina Council of District AttorneysApply: Wake County, NC: Full time: Posted Yesterday: End Date: October 28,... ...across North Carolina. The Council values a collaborative, service-oriented culture where colleagues share expertise, solve problems...
Full time
Work experience placement
Work at office
Flexible hours
North Carolina Courts
Eastern, KY
2 days ago
Account Manager, North America SMB
Account Manager, North America SMB AccountsLocation: Remote (Proximity to Major Airport)Reports To: North America SMB... ...Accruent’s small and mid-sized business customers across North America. This role... ...SaaS modules, features, and services aligned with customer needs.Manage...
Remote work
Contract work
Work at office
Local area
Worldwide
Fortive
Austin, TX
4 days ago
Identity Account Executive - Carolinas
$272k - $374k
...join us!This role is remote, but distance is no barrier... ..., stay close to our customers, and grow together.... ...customer partners in the Carolinas. The Identity Account... ...to the District Sales Manager.What you will do:... ...Engineers and Professional Services Engineers to assess...
Remote work
Full time
Work experience placement
Visa sponsorship
Work visa
Palo Alto Networks
Columbia, SC
3 days ago
Architectural Services Consultant - Project Manager - Remote North Carolina, South Carolina or Virginia
$97.5k - $149.5k
...exceptional workplace cultures. Architectural Services Consultant – Project Manager - Remote North Carolina, Remote South Caroline or Remote Virginia The... ...influencing others with a bias for action Strong customer service focus Considering candidates in...
Remote work
Full time
Temporary work
H1b
Local area
Flexible hours
Allegion
South Carolina
3 days ago
Accounting Manager | North Palm Beach | Hybrid
$100k - $125k
...Accounting Manager | North Palm Beach | Hybrid Check out the role overview below If you are confident you have got the right skills and... ...consideration, please reach out to Kelly Lucey directly at Remote working/work at home options are available for this role....
Remote work
Immediate start
Work from home
2 days per week
Daley And Associates, LLC
North Palm Beach, FL
7 days ago
North America Acquisition (New Logo) Account Executive
North America Acquisition (New Logo) Account ExecutiveReports... ...) AccountsLocation: Remote, with proximity to... ...close complex SaaS + services deals. In this role,... ...and upper mid-market customers across our highest-... ...disciplined forecast/pipeline management (Salesforce, HubSpot,...
Remote work
Work at office
Local area
Worldwide
Fortive
Austin, TX
7 days ago
Account Executive, Molecular - North Florida
$78k - $156k
...responsible for covering the North Florida territory. This... ...practices, leveraging customer insights to exceed... ...troubleshooting and problem-solving. Manage complex, long-term... .... TerritoryThis is a remote field-based... ...Commitment to customers; service-minded Makes logical timely...
Remote work
Work at office
Worldwide
Shift work
Abbott
Tampa, FL
4 days ago
Enterprise Account Executive- North Central
$150k - $180k
...automated experience management: seeing issues, diagnosing... ...revenue across the North Central region. This is... ...demand, challenge customer thinking, and help large... ...User Computing teams, Service Desk leaders, and IT Operations... ...balances office and remote work, with structured...
Remote work
Work at office
Immediate start
Flexible hours
Nexthink
Chicago, IL
5 days ago
Senior Account Executive - Sustainable Infrastructure (Central and North Florida)
$100.1k - $150.4k
...Jacksonville, or Tampa, FL (remote within territory;... ...travel)Reports to: Senior Manager, Sales &... ...Executive is a high‑impact, customer‑obsessed seller who creates... ...opportunities across Central and North Florida. This leader... ...energy, and as‑a‑Service solutions. The Senior Account...
Remote work
Full time
Local area
Johnson Controls
Lake Mary, FL
3 days ago
Case Manager RN - Must reside in North Carolina
$54.1k - $116.76k
...care one person, one family and one community at a time. Remote RN Case Manager (North Carolina) Work from Home | Monday-Friday Schedule | Great Work... ...Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are...
Remote work
Hourly pay
Full time
Temporary work
Live in
Work at office
Local area
Work from home
Monday to Friday
Afternoon shift
CVS Health
North Carolina
11 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Manager | North Carolina | Remote. Be the first to apply!