Bell Attendant

Bell Attendant

The Four Seasons Hotel Minneapolis seeks a Bell Attendant to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the Role

Basic Purpose: The Bell Attendant assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.

What You Will Do

• Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guest passing through lobby and offers them assistance.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.

What You Bring

• Provides a high level of cleanliness in the lobby and luggage storage room.
• Assists guests at the Concierge Desk.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff.
• Assist in coverage of Residential Front Office responsibilities and desk coverage.
• A minimum of 1 years of hospitality or related work experience is preferred.
• A valid driver's license and clean driving record.
• Education: High school education or equivalent experience.
• Reading, writing and oral proficiency in the English language.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

What We Offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $17.48 per hour + tips
• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate.