Help Desk Analyst 2

Overview

We are seeking a customer-focused IT Support Technician to provide hands-on and remote technical support for end users across a fast-paced enterprise environment. This individual will serve as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, network, mobile device, and application support requests.

The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a passion for helping users resolve technical challenges efficiently.

Key Responsibilities

• Provide desktop, application, and technical support for end users via desk-side, remote, and phone support.
• Troubleshoot and resolve issues related to PCs, laptops, printers, mobile devices, phones, handheld devices, and network connectivity.
• Serve as the first point of contact for IT incidents, ensuring timely resolution or escalation when necessary.
• Support hardware and software deployment, maintenance, upgrades, and technology refresh initiatives.
• Perform desktop and laptop imaging, configuration, and deployment activities.
• Manage and track IT assets, including inventory, deployments, and device lifecycle activities.
• Coordinate issue resolution with internal IT teams while acting as the primary communication point for end users.
• Maintain accurate documentation and ticket updates within the organization's incident management system.
• Follow established IT service management processes, security policies, and operational procedures.
• Assist with additional IT support projects and responsibilities as assigned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, OR an Associate's degree with 3-5 years of relevant IT support experience.
• Strong customer service, communication, and interpersonal skills.
• Proven ability to prioritize tasks and effectively manage multiple support requests.
• Adaptability and willingness to learn new technologies in a constantly evolving IT environment.
• Experience supporting Windows desktop environments and enterprise applications.
• Experience with desktop/laptop imaging and deployment processes.
• Knowledge of hardware and software installation, maintenance, and troubleshooting.
• Experience working with ticketing systems and IT service management processes.
• Familiarity with ITIL-based support environments preferred.

Preferred Qualifications

• Experience with ServiceNow or similar ticket management platforms.
• Experience supporting enterprise mobility solutions and iPhone devices.
• Knowledge of virtual desktop and remote support technologies.
• Previous experience participating in large-scale hardware refresh or migration projects.

Technical Environment

Candidates should have experience supporting and troubleshooting technologies including:

• Microsoft 365
• Microsoft Teams
• Windows 10/11
• Active Directory
• PXE Imaging
• Citrix
• Remote Desktop / Remote Assistance
• HP Desktops and Laptops
• iPhone Support
• Multi-Function Printers
• Microsoft Edge and Internet Explorer
• Network and connectivity troubleshooting

This is a Contract position based out of Battle Ground, WA.

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Battle Ground,WA.

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.