Patient Access Associate Health Center

Inova Lorton Health Center is looking for a dedicated Patient Access Associate to join our team. This role will be full-time, 3:00p-11:30p, Monday-Friday, with shifts every other weekend. As a Patient Access Associate, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Patient Access Associate Job Responsibilities: Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms. Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools. Case Management Tasks: Notifies case managers and documents referrals. Financial Counseling: Provides estimates and collects payments. Insurance & Contract Coordination: Verifies basic eligibility and coverage. Inquiries & Patient Concerns: Answers routine questions and escalates issues. Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks. Patient Communication & Advocacy: Provides appointment and billing information and offers empathy. Referrals: Documents and routes referrals. Scheduling: Schedules routine appointments. Transport: Requests routine transport and confirms details. Health Information Management (HIM) Coordination: Flags duplicate records and scans identification. Utilization Review Coordination: Flags cases needing review. Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned. Minimum Qualifications: Education: High School Diploma or GED Preferred Qualifications: 1 year customer service experience or 1 year' experience in a healthcare setting. #J-18808-Ljbffr Inova Health