Water Mitigation Lead Tech

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

ServiceMaster of Greater Washington is committed to be the premier provider of professional restoration services to commercial and residential markets. We accomplish this by developing a strong team of leaders who, through their pride of ownership, deliver superior service to our customers. We are committed to honesty and integrity and we deliver what we promise. We show a heartfelt concern for people and the environment through the work we do daily. We are currently looking to expand our team and now is a great time to apply!

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Ability to lift up to 70 lbs.
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
  • ASD Applied Structural Drying Technician
  • FSRT Fire & Smoke Restoration Technician
  • OCT Odor Control Technician
  • WRT Water Damage Restoration Technician

Benefits

• Paid Training and certifications
• Retirement Plan- Safe Harbour
• Health and Dental insurance
• Company Vehicle- once trained
• Company Phone
• Competitive pay
• Paid Holidays / Vacation
• 401(k) matching