Store Lead & Customer Experience Champion

Job Description Do you speak fashion ? We're hiring Key Holders! Let’s chat! Job Description Do you speak fashion ? We're hiring Key Holders! Let’s chat! Born in Australia, loved around the world. At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives. We’re playfully rebellious and always optimistic. Join our world and let's do good things together. Benefits You Will Love … 50% off Cotton On Group Brands | Cotton On, Cotton On Body, & Cotton On Kids Local and Global career growth -progress your career across our 3 Brands Wellness support 24/7 – mental health, relationships, family + more Discounts for you and your family - medical, travel, financial + more Create meaningful change and make a positive difference in people’s lives Key Holder Open and close the store in accordance with company policies and procedures Lead the store team as part of management Provide exceptional customer service and resolve customer issues Process sales transactions accurately and efficiently Assist in inventory control, restocking, and merchandising Ensure store cleanliness and safety standards are upheld Support loss prevention efforts and report any unusual activity Engages with store teams and customers professionally and respectfully Train and mentor new associates as needed Ability to interact collaboratively and work as a team towards a common goal Maintain a professional presence and motivate and inspire others Acting in a respectful manner to customers, managers and peers Skills & Experience: Experience in Retail, preferably fast fashion experience Demonstrated knowledge / ability of collaboration to drive results as a team. Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts Solid communication, customer service, and problem-solving skills and the ability to work in a fast paced, ever changing environment Must be at least 18 years of age or older to apply Qualifications And Experience / Background High school diploma or equivalent Minimum of 1+ years of retail sales experience Minimum of 1+ year of acting retail leadership/management experience that allowed you the opportunity to lead aspects of the business and develop team members Physical Requirements Ability to move around the store throughout the shift/workday Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders) Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets) Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks Who are we? Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. If you have any individual needs in order to fully participate in the recruitment process, please contact us at View email address on click.appcast.io so we may support you in completing the job application process. FL: This is a part time hourly paid position with a wage range of $16.00 -$19.00 / hr About Us From Australia to the world - The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren't afraid to think big. About The Team Our Mega stores are big in name and in nature with multiple Cotton On Group brands all under one roof. We're all about putting our customer first and fitting into their lifestyle, so our Mega stores are designed to allow our customers to complete their head-to-toe look seamlessly and all in one place. With products ranging from apparel, intimates, sleepwear, activewear, swimwear, footwear, accessories and travel all in the one store, we really are the one-stop-fashion-shop! #J-18808-Ljbffr