(USA) Member Team Lead

Position Summary Assistant Manager – Front End – Sam's Club Responsibilities Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates on processes and procedures. Provide direction and guidance on member service approaches and techniques to resolve member complaints in accordance with company guidelines. Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicate membership information, process memberships, upgrades, and credit accounts, and encourage membership renewals. Participate in sales and marketing events, complete marketing recaps, and other required documentation to meet membership goals. Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and offering guidance on self‑service technology. Assist members with transactions using registers or self‑checkout areas and ensure club pick‑up orders are filled. Oversee assigned area by handling claims and returns, arranging and organizing merchandise, identifying shrink and damages, maintaining cart and flat‑bed availability, and cleaning parking lot. Complete accounting records, file transactions, provide funds for register operation, prepare daily deposits, and manage cash fund transfers. Investigate overages and shortages, maintain confidentiality of financial information, and support accurate accounting. Collaborate with managers, coworkers, customers, and business partners to develop and implement processes to meet business needs. Promote compliance with company policies, procedures, and ethics standards using the Open Door Policy. Lead and participate in teams, share resources, determine customer needs, coordinate work assignments, provide advice, feedback, and support to ensure timelines and quality. Respect individuals and promote belonging, diversity, and inclusion. Act with integrity, maintain highest standards, model Walmart values, support regenerative initiatives, and hold self and others accountable. Serve customers and members, deliver results, and balance priorities to meet organizational purpose. Strive for excellence by learning, taking calculated risks, and supporting continuous improvement. Qualifications Minimum: 6 months retail experience operating front‑end equipment and 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications Leading a front‑end team, supervising with hiring, evaluating, mentoring, developmental, and workload management experience. Location 735 Southpark Blvd, Colonial Heights, VA 23834‑3605, United States Walmart is committed to maintaining a drug‑free workplace with a no‑tolerance policy for illegal drugs and alcohol. Compensation Hourly wage range: $21.00 to $29.00 per hour. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour under specific circumstances. Benefits Health: medical, vision, and dental coverage. Financial: 401(k), stock purchase plan, company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO. Other: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement. Educational: Live Better U program covering tuition, books, and fees. Employee Resources & Development Learning opportunities: 60+ programs through Live Better U and Clear Pathways training. Leadership development and clear career advancement paths. Company Culture Commitment to teamwork, growth, inclusion, and innovation. Focus on customer and member service, continuous learning, and celebrating diverse skills. #J-18808-Ljbffr Walmart