Facility Manager

  Facility Manager
Location: Bowie, Maryland

Full-time | Monday - Friday (with after-hours/weekend adaptability)
$70,000 - $80,000/ annually

The Facilities Manager is responsible for the overall maintenance and safety of our hospital infrastructure. As we expand in the next two years from 11,000 sq. ft. to a 35,000 sq. ft. State-of-the-Art hospital, this role will be pivotal through this transformation- transitioning from hands-on coordination to strategic oversight of a major facility. You will manage vendor and contractor relationships, negotiate contracts, and know exactly who to call to oversee outsourced mechanical, electrical, plumbing, HVAC, and life-safety systems. Prior experience in a veterinary or human healthcare facility is strongly preferred to help maintain regulatory standards, compliance, and emergency responsiveness during this high-growth phase.

Full-time Benefits for Facility Managers Include

• Competitive Salary: $70k - 80k/ annually (based on experience and skills)
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule

• Full-time, Monday - Friday
• Primarily week-days, with the willingness and ability to respond to emergency phone calls, texts, or vendors after hours and on weekends/holidays when needed.

Primary Responsibilities of a Facility Operations Manager

Leadership

• Ensure adequate coverage and timely completion of facility-related tasks including vendor management and scheduling with minimal interruption to daily business. 

• Maintain clear communication with staff and other departments to coordinate facilities services.

• Provide training, mentorship and feedback to staff as required.

• Promote a culture of teamwork, service, and accountability.

• Oversee cleanliness, sanitation, and infection control standards throughout the hospital.

• ​​​​​​​ Collaborate with hospital leadership to promptly resolve service issues.

Site Services and Maintenance

• Oversee all maintenance operations for hospital facilities and grounds to ensure safe and reliable operation.

• ​​​​​​​​​​​​​​ Coordinate and perform inspections of buildings, systems, and grounds as required. ​​​​​​​​​​​​

• Maintain equipment lifecycles and ensure proper functioning of critical systems (HVAC, plumbing, electrical, mechanical, med gas, etc.).

• ​​​​​​​ Administer CMMS software (Service Channel) and maintain accurate records of maintenance work orders and inspections.

• ​​​​​​​ Ensure Work Orders are completed in a timely manner.

• ​​​​​​​ Respond promptly to emergency repair needs, system alarms, and facility issues on a 24/7 basis as required.

• ​​​​​​​ Assist staff with internal equipment moves, setups, or snow/ice removal as needed.

• ​​​​​​​ Perform hands-on maintenance tasks, including preventive maintenance, routine repairs, and minor installations as needed ​​​​​​​

• Diagnose and troubleshoot mechanical, electrical, plumbing, HVAC, and life safety system issues.

• ​​​​​​​ Complete repairs to building infrastructure, fixtures, and equipment as needed

• ​​​​​​​Maintain an organized inventory of tools, parts, and maintenance supplies.

• Utilize Service Channel to manage work orders, track tasks, and document maintenance activities.

Vendor and Project Coordination

• Manage relationships with external vendors, contractors, and service providers.

• ​​​​​​​ Obtain bids via Service Channel and oversee vendor performance.

• ​​​​​​​ Procure vendor contracts for review by National Facilities as required.

• ​​​​​​​​​​​​​​ Ensure proper documentation of permits, licenses, and inspections required for facility operations.

• ​​​​​​​ Review vendor service reports to ensure completion and quality standards.

• ​​​​​​​ Communicate project timelines, progress, and outcomes to relevant stakeholders.

Regulatory Compliance and Safety

• Ensure all maintenance and housekeeping work complies with OSHA standards, local and state building codes, and hospital policies.

• ​​​​​​​ Lead safety inspections, emergency drills, and regulatory audits with inspectors as required.

• ​​​​​​​ Maintain accurate records of inspections, work orders, and safety documentation. ​​​​​

• ​​​​​ Collaborate with hospital leadership and infection control teams to support infection prevention protocols.

Preventative Maintenance and Asset Management

• Develop and manage preventative maintenance schedules for all building systems and equipment utilizing Service Channel.

• Maintain an inventory of hospital equipment, major assets, and critical spare parts. Ensure asset tagging is completed for all new equipment. Ongoing asset tagging management is required.

• Monitor and plan for equipment replacement to avoid unexpected downtime.

Infection Control and Environmental Safety

• Collaborate with hospital leadership and infection control teams to support infection prevention protocols.

• Oversee cleaning protocols for critical areas including surgical suites, isolation wards, and specialty departments.

• Ensure environmental safety measures are maintained to protect patients, staff, and visitors.

Capital Projects and Facility Improvements

• Participate with Ethos Real Estate team for facility renovations, expansions, or new construction projects.

• Work closely with Ethos National Facilities team for ongoing Repairs & Maintenance at the site to prevent deferred maintenance issues.

Budgetary Control and Financial Management

• Develop, manage, and monitor the facilities department’s operating budget, including repairs and maintenance, supplies, and contracted services.

• Track expenditures to ensure alignment with financial forecasts and cost-containment goals.

• Prepare reports on budget variances, capital expenditures, and cost-saving initiatives.

• Collaborate with hospital leadership and finance teams to plan and prioritize facility capital expenditures.

• Ensure accurate documentation of purchase orders, invoices, and contract payments related to facilities operations.

Staff Development:

• Develop training programs in safety procedures, equipment operation, and emergency response with support from Ethos National Facilities and NVA Group Compliance and Safety teams.

Emergency Preparedness

• Direct and coordinate hospital staff in emergency situations demonstrating leadership and readiness in crisis situations.

• Evaluate hospital teams’ proficiency in emergency procedures, identifying areas requiring additional education or resources to maintain a state of readiness.​ 

• Work closely with other hospital departments, including operations and emergency management, to ensure cohesive and coordinated emergency response efforts. 

Customer Service and Communication

• Serve as the primary point of contact for facilities-related concerns and requests from hospital departments.

• Maintain excellent communication with clinical and administrative teams to ensure support for seamless patient care.

• Manage expectations and provide timely updates on facility projects and repairs.

Professional Expectations and Workplace Culture

• Weekend Availability - Be available to work weekends as needed to support hospital operations and ensure leadership continuity.​ This position is on call 24/7. 
• Promote a workplace culture that values diversity, inclusivity, and equality, ensuring all team members are respected and valued. Set high standards for professional and ethical behavior, inspiring adherence through personal example and leadership practices to foster an environment of integrity, professionalism, and non-discrimination.
• Actively promote a workplace environment free from gossip by encouraging open, respectful, and solution-focused communication among team members. Address issues directly and constructively to prevent misunderstandings and maintain team cohesion. ​ 
• Uphold confidentiality in handling privileged information. 
• Ensure that all team members understand and comply with legal and ethical standards related to privacy, thereby maintaining trust and safeguarding sensitive information. 

Qualifications

• 5–7 years of experience in facilities operations, including HVAC systems, construction oversight, and maintenance management.
• CFM (Certified Facility Manager) certification preferred.
• Experience in a hospital or healthcare facility (veterinary or human healthcare) strongly preferred.
• Strong leadership and team management skills, with experience supervising maintenance and custodial projects.
• Excellent verbal and written communication skills.
• Working knowledge of HVAC, plumbing, electrical, elevator systems, and building automation.
• Experience using CMMS platforms to manage and track tasks.
• Strong leadership, organizational, and verbal communication skills. Bi-lingual preferred (Spanish/English).
• Ability to prioritize multiple demands and respond calmly in emergency situations.
• High proficiency with Microsoft Office, Google Workspace, CMMS software, and reading blueprints/schematics.
• Strong organizational, planning, and time management abilities.
• Knowledge of OSHA requirements, local/state codes, and healthcare regulatory compliance.
• Ability to handle multiple priorities and respond to emergencies effectively.

About Dogs and Cats Emergency & Specialty
At DCES, we're committed to providing exceptional patient care while fostering a culture built on Compassion, Integrity, Education, and Collaboration. As our Facility Operations Manager, you'll play a critical role in creating a safe, efficient environment that supports our patients, clients, and hospital team every day.
Dogs and Cats Emergency and Specialty (DCES) is a premier, multi-tiered veterinary specialty and emergency hospital dedicated to providing world-class care. Located in Bowie, Maryland, we proudly serve communities across the region by delivering compassionate, cutting-edge medical support to pets and their families.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Candidates can confidentially submit their CV to Sr. Talent Acquisition Partner Rachel Fazio at View email address on us.fitly.work

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.