Operations/Service Manager III

Position Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? If so, this role as an Operations Service Manager at Burlington will allow you to lead store operations, coach teams, and drive business results within a large off-price retail environment. Responsibilities Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPs. Lead the overall receiving process, including transfers, debits, damages, and chargebacks, partnering with the Receiving Supervisor to maintain inventory accuracy. Act as the Manager on Duty (MOD), setting the leadership example for customers, associates, and driving results in the store. Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams. Qualifications 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization. Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time. Compensation and Benefits Compensation Range: $22.60 - $30.15. Full‑time associates may be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. Benefits include medical, dental and vision coverage with life and disability insurance. A competitive wage, flexible hours, and an associate discount are also provided. Equal Opportunity Statement Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors such as, but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location. #J-18808-Ljbffr Burlington Coat Factory Whse. Corp.