General Manager

General Manager

349 Grafton St, Worcester, MA ID#P1-2002389-2

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary: Reports to District Manager - Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Duties/Responsibilities:

• Oversee all staff and operations in your restaurant with an entrepreneurial mindset
• Hire, train, build a bench of shift leaders and team members in restaurant
• Own and promote positive restaurant culture and employee experience (Live Life Unboxed!)
• Maintain excellent customer service standards
• Enforce and follow Pizza Hut service principals (Deliver it fast, make food we are proud to service, service with a smile)
• Responsible for oversight and execution of all store inventory, forecasting, scheduling processes
• Ensure all team members have the tools and knowledge necessary for success
• Partner with field marketing manager and director of field compliance to grow sales and partner with community
• Develop a store team that has high customer satisfaction results
• Ensure restaurant meets/exceeds all Tasty Hut, LLC and Pizza Hut brand standards and processes (Food, restaurant and driver safety, CHAMPS, brand standards, FSSC, CORE)
• Work with district manager to keep facility up to standard and in good repair
• Responsible for restaurant P&L management
• Evaluate and improve operational and financial performance of restaurant
• Communicate company initiatives and programs to restaurant teams
• Own the career development and performance management process for restaurant team (MSM)
• Expert knowledge and utilization of Pizza Hut provided tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut provided training material and courses, follows up with store teams
• Compliant with all laws and regulations
• Ensures a safe work environment is provided in restaurant
• Maintains a clean, organized restaurant that meets all health and safety regulations
• Demonstrate trade area knowledge
• Manage and maintain positive vendor relationships
• Brand steward for Pizza Hut brand
• Maintain restaurant calendar
• Manages and adheres to Tasty Hut, LLC handbook and policies
• Effectively communicates and executes company initiatives by managing performance of restaurant team
• Maintains professional image and highly ethical conduct as representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC core values and work daily to fulfill mission and vision
• Other duties as assigned

Training/Requirements:

• Be a customer maniac! - all roles
• Serv Safe certified
• Lead On! Shift leader
• MSM course 10
• Proficient at Microsoft Office
• Lead On! General manager and computer basics
• Reliable transportation
• Communicate, give feedback
• Valid driver's license and car insurance required
• Adhere to GM schedule requirements (peak hours)
• Motor vehicle record check